Effective Date: September 26, 2012
2. Information Collection and Usage
ChargePoint collects different kinds of information through the Web Site and the Service, and uses this information in different ways.
Non-Personally Identifiable Information. When you visit the Web Site we collect certain demographic information (such as your IP address, type of Internet browser and operating system you use, pages viewed, the URL that you visited before you came to our Web Site, and the URL to which you next go) in order to understand how users navigate through the Web Site and to improve your experience using the Web Site.
When you use our Service, we collect certain demographic information (such as your ChargePoint charging station location and charging duration) in order to understand usage patterns and to improve your experience using our Service.
We use the User Information in order to process the application, to provide the Service to the customer and users and to otherwise communicate with you as a customer or user regarding the Service. Please keep in mind that we reserve the right to send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages and communications regarding your account, without offering you the opportunity to opt out of receiving them.
We also may use the User Information to provide advertisements from ChargePoint or its partners to you, but you will have the opportunity to opt-out of these communications. From time to time, you may receive offers through ChargePoint from other businesses. These offers may require you to provide information to them if you choose to accept their offers. You should remember that these offers are made by the businesses themselves and not by ChargePoint. You should always be sure to read the terms of service and privacy policies of these businesses before providing any information to them so that you can understand their intended uses for your information. ChargePoint may receive information from these regarding your response to their offers so that ChargePoint may better tailor your user experience.
From time to time, we may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary and you may easily decline to participate.
Aggregated Information. ChargePoint may also analyze and compile information on patterns of usage of the Service. This information is collected in aggregate form, without identifying any user individually. We may use this information to improve the Service and provide this information to third parties for marketing purposes.
Children’s Privacy. The Web Site and the Service are intended for adult users, and ChargePoint does not knowingly collect personal information from anyone under 13 years of age.
3. Information Sharing
We generally do not share with any third party User Information in a way that would personally identify you. However, we may do so in the following circumstances:
- (a) as part of a merger, acquisition or any form of sale of some or all of ChargePoint assets or business,
- (b) to our service providers and other contractors for the purposes of providing Service to us (such contractors are prohibited from using User Information for any other purpose),
- (c) for bill collection;
- (d) to resolve customer disputes or inquiries;
- (e) in the unlikely event of insolvency, bankruptcy or receivership in which your personal information would be transferred as one of ChargePoint’s business assets; and
- (f) where we are legally obligated to disclose information to the government or third parties for the purposes of national security, law enforcement or other issues of public importance.
We may aggregate information and data about you and your use of the Web Site and Service and provide such aggregated information and data to advertisers and for marketing or promotional purposes. In these circumstances, we do not disclose information that could be used to personally identify you.
Access by ChargePoint, its distributors, ChargePoint charging station owners, or authorized third parties, or their respective employees and consultants to any personal information you provide is limited to only information necessary to provide the business service offered and to allow employees or consultants to perform their duties.
4. Security Measures
To help protect the privacy of the data you transmit through the Web Site or Service, ChargePoint uses industry-standard; secure server software that encrypts the information you input before it is sent to us. In addition, ChargePoint uses standard industry practice to protect User Information against unauthorized access. However, you should keep in mind that the Web Site and Service are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.
5. Links to Third-Party Websites
This Web Site may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user’s own risk and ChargePoint is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. ChargePoint provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
6. Accessing Your User Information
We will try to update your User Information as we become aware of changes. However, we will be able to serve you best if you update your User Information or notify us of any changes to (or errors in) your User Information. You can update your User Information through the Web Site or if you are unable to access that information for any reason, you may submit a written request for changes to Customer Service at the contact information listed below. In order for us to serve you best, please provide your name, phone number, mailing address, and e-mail address when contacting us.
7. Consent to Processing
You expressly consent to the transfer and processing of your data (including personally identifiable data) in the United States and in other countries.
8. Governing Law
9. Contact Us
or write to us at: ChargePoint, Attn: Customer Service, 254 East Hacienda Avenue, Campbell, CA 95008-6901.