Cookies and Other Similar Technologies

1. How we use cookies and similar technologies

Like most websites, ChargePoint uses cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies”, unless otherwise stated) to provide users an efficient experience in using the Website.

A cookie is a small data file that is placed on your computer or mobile device by your web browser. Basically, it is a tool that stores information about website visits, recognizes you and your preferences each time you visit the Website, and ensures website functionality and enables us to provide the Service which our customers request.

A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal data a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Some parts of the Website use cookies to track user traffic patterns. ChargePoint does this in order to determine the usefulness of the Website information to our users and to see how effective our navigational structure is in helping users reach that information. ChargePoint does not correlate this information with data about individual users, nor does it share this information or sell it to any third party. By using our Website you accept our use of these cookies. If your browser settings are set up as ‘Do Not Track’, we will not use tracking cookies and tracking technologies.

Some additional things you should know about our use of cookies:

  • You may encounter cookies from our third party service providers, that we have allowed on our Website that assist us with various aspects of our Website operations and services, such as Google Analytics (more on such cookies below).
  • You also may encounter cookies from third parties on certain pages of the websites that we do not control and have not authorized. For example, if you view a web page posted as a link from our Website, there may be a cookie placed by that web page.

We may use cookies for a variety of purposes and to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of our Website, for when you later return to the Website.

We use various types of cookies, including session cookies, persistent cookies, local shared objects, pixels, gifs and other tracking technologies, such as third party tags, session and persistent technologies, first and third-party cookies. Cookies can be persistent by remaining on your computer until you delete them or be based on your browsing session where they delete once you close your browser. First party cookies are used and controlled by us to provide services on the Website.

2. Cookies used on ChargePoint Website

2.1 The cookies ChargePoint uses

ChargePoint uses cookies for a variety of reasons, including providing you the Service you have requested, to enhance the performance of and analyze how users use our Website. Our use of cookies falls into four categories:

  • Strictly necessary cookies: these are essential in order to enable you to move around the Website and use its features. Without these cookies, the Services you have asked for cannot be provided.
  • Performance cookies: these cookies are used to improve how our Website works. They collect information about how users use our Website, for instance which pages are visited most often, and if they get error messages from web pages. All information collected by these cookies is aggregated and therefore anonymous.
  • Functionality cookies: these cookies allow us to remember what choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

2.2 Third Party Analytics, and advertising and marketing cookies

We use certain tools and services of certain third party service providers to assist us in providing the Service and analyzing the use of the Website and the Service. The tools and services described below use cookies (see above) and other commonly used technologies (beacons/pixels et al.) to gather the information. Please, note that the services and tools used on the Website may transfer certain information to the United States via a secure network as part of ChargePoint’s use of these services and tools. We have, where so prescribed by law, established the corresponding legal safeguards (as per the details below) with the service providers to ensure the protection and privacy of your data.

Web Analytics

Google Analytics

This Website uses Google Analytics, operated by Google, Inc., to collect information about how users use the Website. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in the United States. As IP-anonymization is activated, your IP address will be anonymised as soon as technically feasible at the earliest possible stage of the collection network. Also it will only be partially used within the European Union or just in the European Economic Area if it is used by other parties. Only in exceptional cases will the full IP address be transferred to a Google server in the United States, and then shortened so it is only partially used there.

Google will use this information on behalf of ChargePoint for the purpose of analysing your use of the Website, compiling reports on the Website activity for ChargePoint and providing ChargePoint other services relating to activity on the Website and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. Google is EU-U.S. Privacy Shield self-certified. Further information on privacy safeguards is available at https://www.google.com/intl/en/policies/privacy/partners/. You may refuse the use of cookies by selecting the appropriate settings on your browser; please note, however, that if you do this you may not be able to use the full ChargePoint and the Service. You can also opt-out from being tracked by Google Analytics in the future by downloading and installing ‘Google Analytics Opt-out Browser Add-on’ for your current web browser, to be retrieved here: http://tools.google.com/dlpage/gaoptout?hl=de.

Alternatively, you can opt-out from being tracked by Google Analytics in the future by clicking on the following link: Click here to opt-out of Google Analytics.

Mixpanel

For comparable purposes, this Website also uses Mixpanel, operated by Mixpanel, Inc. Mixpanel uses the same principal technologies as Google Analytics (in particular one or more Mixpanel cookies) and also provides us with web analytics reports that allow us to better understand our users’ use of the Website and the Service. Mixpanel is EU-U.S. Privacy Shield self-certified and has provided additional safeguards through their Data Processing Addendum. For further information on privacy at Mixpanel go to https://mixpanel.com/privacy/. If you wish to opt-out from being tracked by Mixpanel you can do so here: https://mixpanel.com/optout/.

Other analytics services

Like Google Analytics and Mixpanel, the other third-party web analytics services that we may use also collect and analyse certain data relating to your use of the Website. Such data can include aspects like where (using location data) and when use the Website, what features of the Website and the Service thereon you use, how quickly the Website responds to your requests etc. Like Google and Mixpanel, the analytics providers will use this data in an aggregate fashion to provide us with the results of the conducted analyses and corresponding reports. We use the analyses and reports to continuously optimise the Website and the Service for you.

Service Tools

Certain other third party tools that we use are essential to the service we provide for you. For example, we use tools that allows us to provide better intrusion malware detection, more effective debugging and other support services though receiving and analysing certain data from your browser and your use of the Website.

Advertising

Also, we may from time to time use third-party advertising services to promote our products and services. When you use the Website, those services may set and read cookies and other information on your browser to measure the effectiveness of our ad campaigns. We may also use that information to target ads to you using those services.

Our use of cookies may change over time, but will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.

3. How to manage the cookies

You may control and block the cookies used by the Website by modifying the settings in your browser or on your device that allows you to refuse the setting of all or some cookies. However, if you use your browser or device settings to block all cookies you may not be able to access all or parts of our Website.

In addition to the Google Analytics and Mixpanel opt-outs described above and other similarly functioning opt-out options of the other services and tools we may use, you can opt-out of having the services and tools above gather and analyse data generated by you and your browser for targeted advertising by taking the following measures: