Effective Date: May 14, 2018
2. Information Collection and Usage
ChargePoint collects different kinds of information through the Web Site and the Service, and uses this information in different ways.
Non-Personally Identifiable Information. When you visit the Web Site, we collect certain information (such as your IP address, type of Internet browser and operating system you use, pages viewed, and the websites that you visited before you came to our Web Site, in order to understand how users navigate through the Web Site and to improve your experience using the Web Site. This information does not directly identify any individuals and we do not use this information to identify any individuals. We may continue to collect such information, including the websites that you visit after using our Web Site, for the same purposes after you have visited our Web Site. If you access the Web Site on your phone, or other mobile device, we may also collect non-personally identifiable information.
Geo-tracking. We utilize geo-tracking in our mobile application, website and in our ChargePoint applications for ChargePoint’s marketing efforts, customer service, customer experience and in order to provide and improve our Service.
Aggregated Information. ChargePoint may also analyze and compile information on patterns of usage of the Service. This information is collected in aggregate form, without identifying any user individually. We may use this information to improve the Service and provide this information to third parties for marketing purposes or as otherwise set out below.
Personally Identifiable Information. The type of personal information we collect and how we use and disclose it depends on the purpose of the interaction between the individual and ChargePoint.
Purchase and Login Information. If you pre-order or purchase ChargePoint products from our Web Site or in connection with the Service, we may request that you provide your name, email address, billing and shipping address, credit card information or other payment information, and any other information necessary to complete the transaction. If you create an account to pre-order or purchase ChargePoint products or Service, your name, billing and shipping address and the last four digits of your credit card information may be stored by ChargePoint. We do not collect or store: (i) when paying by credit card, your credit card number (other than the last 4 digits), expiration date, or CVV2 or other card-not-present authentication codes; and (ii) when paying by a third party payments processor, any information provided to PayPal other than your name, email address, and referential transaction information. Our third party processing service providers (which includes Cybersource), will collect this information, even as a guest user, when an order is placed.
When you use our Service, we collect certain demographic information (such as your ChargePoint charging station location and charging duration) in order to understand usage patterns and to improve your experience using our Service.
We use the User Information in order to process the application, to provide the Service to customers and users, to ensure we are able to provide responsive and relevant ongoing customer service, and to otherwise communicate with you as a customer or user regarding the Service. Please keep in mind that we reserve the right to send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages, and communications regarding your account.
Advertising. We may also use the User Information to provide advertisements from ChargePoint or its partners to you, but you will have the opportunity to opt-out of these communications. From time to time, you may receive offers through ChargePoint from third party businesses. These offers may require you to provide information to them if you choose to accept their offers. You should remember that these offers are made by the businesses themselves and not by ChargePoint. You should always be sure to read the terms of service and privacy policies of these businesses before providing any information to them so that you can understand their intended uses for your information. ChargePoint may receive information from these businesses regarding your response to their offers, so that ChargePoint may better tailor your user experience.
From time to time, we may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary, and you may decline to participate.
Children’s Privacy. The Web Site and the Service are intended for adult users, and ChargePoint does not knowingly and deliberately collect personal information from anyone under 13 years of age.
Phone Calls. For the purpose maintaining quality service, telephone calls to our customer service lines may be recorded. If your call is subject to a quality assurance program, you will be so advised prior to speaking with a representative.
3. Information Sharing
The circumstances in which ChargePoint may share User Information with our third-party service providers are reasonably connected with the purposes of the collection, such as providing the Services or Products to users. As well, we may share User Information in the following circumstances:
- to a Program Partner (as defined herein) (but only if you are participating in an offer or program offered by ChargePoint in conjunction with one of its partners (each, a “Program Partner”), in order for ChargePoint and the Program Partner to provide the Service, confirm that you are eligible to participate in such offer or program (e.g., by sharing and verifying the VIN of your vehicle), and for the Program Partner to understand your usage patterns and to improve its offer or program with ChargePoint or other offers, programs or services offered by the Program Partner;
- to our distributors, ChargePoint charging station owners, contractors, consultants, and service providers for the purposes of providing services to us (such recipients are prohibited from using User Information for any other purpose);
- for bill collection;
- for purposes of providing customer service to the extent third parties are involved in the provision of customer service;
- to resolve customer disputes or inquiries;
- in the unlikely event of ChargePoint’s insolvency, bankruptcy or receivership in which your personal information would be transferred as one of ChargePoint’s business assets;
- where we are legally obligated to disclose information to the government or other third parties; and
- where we are otherwise legally permitted to do so, such as in the course of employing reasonable and legal methods to enforce your rights or to investigate suspicion of unlawful activities. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of ourselves and others.
We may aggregate information and data about you and your use of the Web Site and Service and provide such aggregated information and data to: (i) advertisers, for marketing or promotional purposes; and/or (ii) to ChargePoint charging station partners, to allow them to better understand the usage patterns of ChargePoint customers and users using their charging stations. In these circumstances, we do not disclose information that could be used to personally identify you.
Access by ChargePoint, its distributors, ChargePoint charging station owners, or authorized third parties, or any of such parties respective employees, contractors, consultants, representatives and agents to any personal information you provide is limited to only information necessary to provide the business service offered and to allow them to perform their duties and to enhance your experience with ChargePoint.
4. Security Measures
To help protect the privacy of the data you transmit through the Web Site or Service, ChargePoint uses industry-standard; secure server software that encrypts the information you input before it is sent to us. In addition, ChargePoint uses standard industry practice to protect User Information against unauthorized access. However, you should keep in mind that the Web Site and Service are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.
5. Links to Third-Party Websites
6. Accessing Your User Information
We will try to update your User Information as we become aware of changes. However, we will be able to serve you best if you update your User Information or notify us of any changes to (or errors in) your User Information. You can update your User Information through the Web Site, or if you are unable to access that information for any reason, you may submit a written request for changes to Customer Service at the contact information listed below. In order for us to serve you best, please provide your name, phone number, mailing address, and e-mail address when contacting us.
7. Consent to Activities Outside of Canada and Mexico
ChargePoint’s servers are located in the U.S., and ChargePoint performs activities outside of Canada. As well, ChargePoint performs activities outside of Canada and Mexico through third party service providers. As such, your personal information may be processed, used, stored or accessed in the United States. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other countries and may be subject to the laws of those countries. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.
8. Governing Law
9. Contact Us