Privacy Policy

Effective Date: May 14, 2018

ChargePoint® has created this privacy policy to demonstrate its commitment to the privacy of its customers and users. This privacy policy applies to this website, including the portion of the website accessed by ChargePoint customers and users,any pre-ordering or purchasing of ChargePoint’s products through the website (collectively, the “Web Site”) and the service offered by ChargePoint, including through use of the ChargePoint Smart Cards or the ChargePoint charging stations (collectively, the “Service”). By using this Web Site or the Service or by transmitting information to us, whether through the Web Site, email, mobile application or otherwise, you agree to this privacy policy.

1. Changes to Privacy Policy

We may change and update this privacy policy from time to time, so you should check back periodically for any modifications on our website. For any material changes affecting your personally identifiable information, we will post a more prominent notice to the Web Site of the change and we may also send to you a notification by electronic message if we have an electronic email address for you.

The date this privacy policy was last changed is noted at the bottom of this privacy policy. Please review it to see when the last changes were made. If you have any questions about what changes have been made, please do nothesitate to contact us through the contact information provide in Section 9 of this Privacy Policy.

We will give approximately thirty (30) days prior notice before the changes to the privacy policy take effect. If you disagree with any change, you must stop using the Service. Otherwise, we will consider your continued use to be acceptance of the change.

We will give approximately thirty (30) days prior notice before the changes to the privacy policy take effect.

2. Information Collection and Usage

ChargePoint collects different kinds of information through the Web Site and the Service, and uses this information in different ways.

Non-Personally Identifiable Information. When you visit the Web Site, we collect certain information (such as your IP address, type of Internet browser and operating system you use, pages viewed, and the websites that you visited before you came to our Web Site, in order to understand how users navigate through the Web Site and to improve your experience using the Web Site. This information does not directly identify any individuals and we do not use this information to identify any individuals. We may continue to collect such information, including the websites that you visit after using our Web Site, for the same purposes after you have visited our Web Site. If you access the Web Site on your phone, or other mobile device, we may also collect non-personally identifiable information.

Geo-tracking. We utilize geo-tracking in our mobile application, website and in our ChargePoint applications for ChargePoint’s marketing efforts, customer service, customer experience and in order to provide and improve our Service.

Aggregated Information. ChargePoint may also analyze and compile information on patterns of usage of the Service. This information is collected in aggregate form, without identifying any user individually. We may use this information to improve the Service and provide this information to third parties for marketing purposes or as otherwise set out below.

Cookies. Like most websites, we also use cookies to provide users an efficient experience in using the Web Site. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Some parts of the Web Site use cookies to track user traffic patterns. ChargePoint does this in order to determine the usefulness of the Web Site information to our users and to see how effective our navigational structure is in helping users reach that information. The information collected is anonymized and aggregated; ChargePoint does not correlate this information with data about individual users, nor does it share this information or sell it to any third party.

Personally Identifiable Information. The type of personal information we collect and how we use and disclose it depends on the purpose of the interaction between the individual and ChargePoint.

For instance, if you sign up for the Service, use the Service, or send email or other communication to ChargePoint, we may retain those communications in order to process your inquiries, respond to your requests and improve our Web Site and Service. When you register for the Service, we may request certain information from you (such as your name, title, e-mail address, telephone number, credit card or other payment information, etc.). When using the Service, you may be asked for additional information to help identify you, provide usage information, or provide information on your location. All of this information used to specifically identify you is called “User Information” in this privacy policy.

Purchase and Login Information. If you pre-order or purchase ChargePoint products from our Web Site or in connection with the Service, we may request that you provide your name, email address, billing and shipping address, credit card information or other payment information, and any other information necessary to complete the transaction. If you create an account to pre-order or purchase ChargePoint products or Service, your name, billing and shipping address and the last four digits of your credit card information may be stored by ChargePoint. We do not collect or store: (i) when paying by credit card, your credit card number (other than the last 4 digits), expiration date, or CVV2 or other card-not-present authentication codes; and (ii) when paying by a third party payments processor, any information provided to PayPal other than your name, email address, and referential transaction information. Our third party processing service providers (which includes Cybersource), will collect this information, even as a guest user, when an order is placed.

If you create an account for a pre-order or purchase and elect to have payment card information saved, our third party processing service providers will store your payment information. The information collected by each of our processing service providers (including but not limited to Braintree, Cybersource, and USA ePay) is governed by each such company’s applicable privacy policy, which may be revised from time to time. We ask that you review their privacy policies prior to submitting any personal information to these processing service providers.

When you use our Service, we collect certain demographic information (such as your ChargePoint charging station location and charging duration) in order to understand usage patterns and to improve your experience using our Service.

We use the User Information in order to process the application, to provide the Service to customers and users, to ensure we are able to provide responsive and relevant ongoing customer service, and to otherwise communicate with you as a customer or user regarding the Service. Please keep in mind that we reserve the right to send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages, and communications regarding your account.

Advertising. We may also use the User Information to provide advertisements from ChargePoint or its partners to you, but you will have the opportunity to opt-out of these communications. From time to time, you may receive offers through ChargePoint from third party businesses. These offers may require you to provide information to them if you choose to accept their offers. You should remember that these offers are made by the businesses themselves and not by ChargePoint. You should always be sure to read the terms of service and privacy policies of these businesses before providing any information to them so that you can understand their intended uses for your information. ChargePoint may receive information from these businesses regarding your response to their offers, so that ChargePoint may better tailor your user experience.

From time to time, we may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary, and you may decline to participate.

Children’s Privacy. The Web Site and the Service are intended for adult users, and ChargePoint does not knowingly and deliberately collect personal information from anyone under 13 years of age.

Phone Calls. For the purpose maintaining quality service, telephone calls to our customer service lines may be recorded. If your call is subject to a quality assurance program, you will be so advised prior to speaking with a representative.

3. Information Sharing

The circumstances in which ChargePoint may share User Information with our third-party service providers are reasonably connected with the purposes of the collection, such as providing the Services or Products to users. As well, we may share User Information in the following circumstances:

  1. to a Program Partner (as defined herein) (but only if you are participating in an offer or program offered by ChargePoint in conjunction with one of its partners (each, a “Program Partner”), in order for ChargePoint and the Program Partner to provide the Service, confirm that you are eligible to participate in such offer or program (e.g., by sharing and verifying the VIN of your vehicle), and for the Program Partner to understand your usage patterns and to improve its offer or program with ChargePoint or other offers, programs or services offered by the Program Partner;
  2. in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. Our successors and assigns may collect, use and disclose your personal information for substantially the same purposes as those set out in this privacy policy;
  3. to our distributors, ChargePoint charging station owners, contractors, consultants, and service providers for the purposes of providing services to us (such recipients are prohibited from using User Information for any other purpose);
  4. for bill collection;
  5. for purposes of providing customer service to the extent third parties are involved in the provision of customer service;
  6. to resolve customer disputes or inquiries;
  7. in the unlikely event of ChargePoint’s insolvency, bankruptcy or receivership in which your personal information would be transferred as one of ChargePoint’s business assets;
  8. where we are legally obligated to disclose information to the government or other third parties; and
  9. where we are otherwise legally permitted to do so, such as in the course of employing reasonable and legal methods to enforce your rights or to investigate suspicion of unlawful activities. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of ourselves and others.

We may aggregate information and data about you and your use of the Web Site and Service and provide such aggregated information and data to: (i) advertisers, for marketing or promotional purposes; and/or (ii) to ChargePoint charging station partners, to allow them to better understand the usage patterns of ChargePoint customers and users using their charging stations. In these circumstances, we do not disclose information that could be used to personally identify you.

Access by ChargePoint, its distributors, ChargePoint charging station owners, or authorized third parties, or any of such parties respective employees, contractors, consultants, representatives and agents to any personal information you provide is limited to only information necessary to provide the business service offered and to allow them to perform their duties and to enhance your experience with ChargePoint.

4. Security Measures

To help protect the privacy of the data you transmit through the Web Site or Service, ChargePoint uses industry-standard; secure server software that encrypts the information you input before it is sent to us. In addition, ChargePoint uses standard industry practice to protect User Information against unauthorized access. However, you should keep in mind that the Web Site and Service are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.

5. Links to Third-Party Websites

This Web Site may contain links to third party websites. Access to any other Internet site linked to this Web Site is at the user’s own risk and ChargePoint is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these websites. ChargePoint provides these links merely as a convenience, and the inclusion of such links does not imply an endorsement. Please be aware that this privacy policy will no longer apply once you leave our Web Site and that we are not responsible for the privacy practices of third-party websites. We therefore suggest that you closely examine the respective privacy policies of third-party websites to learn how they collect, use and disclose your personal information.

6. Accessing Your User Information

We will try to update your User Information as we become aware of changes. However, we will be able to serve you best if you update your User Information or notify us of any changes to (or errors in) your User Information. You can update your User Information through the Web Site, or if you are unable to access that information for any reason, you may submit a written request for changes to Customer Service at the contact information listed below. In order for us to serve you best, please provide your name, phone number, mailing address, and e-mail address when contacting us.

7. Consent to Activities Outside of Canada and Mexico

ChargePoint’s servers are located in the U.S., and ChargePoint performs activities outside of Canada. As well, ChargePoint performs activities outside of Canada and Mexico through third party service providers. As such, your personal information may be processed, used, stored or accessed in the United States. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other countries and may be subject to the laws of those countries. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.

8. Governing Law

This privacy policy and all related matters are governed solely by the laws of Ontario and the applicable federal laws of Canada for all Canadian users. You also consent to the adjudication of any disputes arising in connection with our Web Site or Service in the Province of Ontario.

9. Contact Us

If you have any questions about this privacy policy or our personal information handling practices, please feel free to email us at or write to us at: ChargePoint, Attn: Customer Service, 254 East Hacienda Avenue, Campbell, CA 95008-6901.