Station Owner Support
Are you a ChargePoint installer, partner or station owner who needs help now? Call us for a quick, helpful answer. We’re available between 5 AM PT – 6 PM PT for station owner, installation and partner support.
Station Owner, Installation, and Partner Support
U.S. and Canada Toll Free: 1-877-850-4562
(Mon – Fri, 5 AM PT – 6 PM PT)
For additional training guides and videos, please log in to your account and click on the Help Menu.
How do I set up my login to manage my networked stations?
As a new station owner, you should have received an email with a link you can click on to activate and set up your administrator account. Once you set up your account, you can log in to manage your stations, view your dashboard, set up pricing and access control and analyze the usage of your stations. Please contact support if you need us to resend your account activation email.
How do I make my stations appear on the ChargePoint map?
As the station owner, you decide whether you want your stations to be visible on the map or not, once they have been activated with a Network Plan. All ChargePoint stations require activation. Your ChargePoint Representative can sell you an Activation Service and handle activation for you, or you can log in to your administrator account and activate stations on your own. Go to the Help Menu, and under the Videos and Manuals section, select “How to Activate (Provision) Your Station and Service Plan.”
Who sets the pricing and determines which drivers can access my stations?
As the station owner, you set every important policy for your stations, including who has access to use your stations, and how much, if anything, it will cost EV drivers to charge at your stations. We’re happy to provide guidance, but the decision is ultimately yours.
How do I configure pricing and control access for drivers?
We provide a large collection of helpful videos and summary sheets to walk you through configuring these advanced ChargePoint services step-by-step. Simply log in to your administrator account and select the Help Menu, then select Videos and Manuals. For Pricing, see "How to set the price that drivers pay to use your stations."For Access Control, see "How to control who can use your stations."
I'm ready to collect payment from drivers for the use of my stations. How do I enable the Flex Billing service?
To collect money for the use of your stations, you'll need to enable the Flex Billing service. To do so, log in to your administrator account and follow the instructions under the Help Menu in the Videos and Manuals section. Look for the Summary PDF document next to "Enabling Flex Billing" to learn how flex billing works and how to inform ChargePoint where to deposit the funds.
How can I get ChargePoint Driver Cards for my drivers?
Free driver cards are shipped to every person who creates a ChargePoint account. Direct your drivers to sign up and activate their cards. Once they’ve activated their account, you can connect them to your organization. You can learn about ChargePoint connections under the Help Menu in the Videos and Manuals section. If you would like a bulk order of ChargePoint driver cards to distribute locally, please contact your sales associate.
What is Waitlist?
Waitlist lets drivers get in line when all charging spots at a location are busy. It notifies drivers when a charging spot becomes available, and gives them time to go plug in.
To learn more, checkout the Waitlist Host FAQs.
How do I enable Waitlist on my stations?
Simply create Waitlist policies in your account and apply them to the appropriate stations. To learn how to configure Waitlist Policies, see "How to enable Waitlist on your stations" in Videos and Manuals under the Help section in your ChargePoint account. For additional assistance, contact ChargePoint customer support.
For Waitlist to work best, drivers need to be able to locate the station that’s being held for them. To avoid any confusion when enabling Waitlist, please make sure your stations are precisely pinpointed on the map and that the names are clear and suggest the location. Make sure to name stations by location and in order: Front1 and Front2 or East1 and East2, for example. Please contact customer support if you need assistance. Your drivers will appreciate having Waitlist set up in a way that makes sense to them.
What is the best way to clean and sanitize my ChargePoint station?
We understand how important it is to keep ChargePoint stations clean for the safety of everyone, including your employees and customers. Here are some best practices for cleaning and sanitizing your station:
- Prioritize regular cleaning of “high traffic” areas like the cable handle, holster, and interactive screens.
- We recommend the following solutions for wiping down these areas and the station,
- Isopropyl alcohol 50%
- Isopropyl alcohol 70%
- General sanitary wipes (like Clorox)
- Also, be sure to wash your hands or use hand sanitizer after touching a station and, in general, please follow CDC guidelines for recommended personal sanitation protocols when in public to keep you and everyone around you safe.