Station Owner FAQs

EV Driver FAQ


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What is ChargePoint?

ChargePoint® is the world's largest and most open EV charging network operating ChargePoint charging stations and hardware from other leading EV charging manufacturers. We connect EV drivers to thousands of independently owned charging stations located where you work, shop and play. Our best-in-class cloud based software helps drivers and station owners manage all their EV charging needs in one place, through their account dashboard. Our mobile app connects drivers on-the-go with access to their account and real-time station availability.


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What can I do with my ChargePoint account?

Creating a ChargePoint account will allow you to set up mobile and email notifications for vehicle charging updates. You can also save your favorite station locations, manage your charging payments, track your energy use, gas savings, and greenhouse gas emissions avoided. Plus, view your monthly statements to track all your charging activity. Sign up here.


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How do I find a spot to charge?

All charging spots on the ChargePoint network can be located on our map or via the ChargePoint mobile app.


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Can I request a charging station to be installed near me?

Absolutely! Many of ChargePoint’s charging station locations are the result of driver feedback. If you can’t plug in and charge at a place you park often, click here and let us know.


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How do I start a charging session?

Stations on the ChargePoint network can be easily accessed with any of the following options:

  • ChargePoint cards
  • ChargePoint mobile app
  • Phone call to the customer service number on every ChargePoint station

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How much will I pay to charge my car?

Charging stations on the ChargePoint network are owned and managed by the property owner. Pricing varies as each owner sets the price for use of their stations. You can see the price to use a specific station on our mobile app by viewing the indicated rates on the station details page, or click a charge spot on our online map and view pricing in the station details pop up. The price also scrolls across the charging station's display.


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How do I obtain or activate a ChargePoint card?

ChargePoint cards can be obtained by creating an account online on our sign up page or through the ChargePoint mobile app. After sign up you will receive two free cards within 7-10 business days. Once they arrive, you must log in to your account and activate your cards. Go to My Account and select Manage ChargePoint Cards. Make sure you have your ChargePoint cards on hand to enter their serial numbers and select save.


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How do I pay for access to a charging station with my ChargePoint card?

When you sign up for a ChargePoint account, you’re required to provide your credit card information so that you can access paid stations. Upon first use of a paid station, your credit card will be charged a $25 deposit which will be applied as a balance on your ChargePoint account. Each time you pay to use a station, the fees will be deducted from your ChargePoint account balance. When your account runs low, we will automatically charge your credit card $25 or the amount equivalent to three month's average use so your ChargePoint account always maintains a balance. To update your credit card information, go to the Financial Information section under My Account.


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What are notifications, and why are they important?

Notifications help you stay aware of your electric vehicle charging status at all times. You can set up mobile and email notifications for:

  • When your car is fully charged.
  • When your car is no longer charging due to an interruption.
  • When the power to your car is reduced.
  • For charging station reservation status and reminders.

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How are greenhouse gas (GhG) savings computed?

ChargePoint uses EPA estimates to derive a formula relating GhG savings to the amount of energy delivered to the vehicle from the charging station. The following estimates are used in the calculations, with references:

  • Driving an ICE (Internal Combustion Engine) vehicle emits 8.8 kg CO2/gal (19.4 lbs CO2/gal). [1]
  • The US Passenger Car average efficiency for ICE vehicles is 23.9 mi/gal (mpg) [2]
  • An Electric Vehicle (EV) has an average efficiency of 3.0 mi/kWh. [Note: This is a ChargePoint estimate based on data for several types of Electric Vehicles.]
  • Electricity generation, for the mix consumed in the CAMX (WECC California) region, emits 0.49 kg CO2/kWh (1.08 lbs CO2/kWh) [3]
  • CO2 is 95% of GHG emissions [4]

Combining these numbers yields 0.42 kg/kWh (3.13 lbs/kWh) of GhG Savings for the CAMX (WECC California) region. Future releases will allow for customization of the GhG formula to reflect regional differences in electricity generation.