ChargePoint offers world-class service products and support to meet your needs at all stages of offering EV charging. From site planning to installation and set up, to ongoing care, when you choose ChargePoint, you’re covered.
ChargePoint offers best-in-class hardware and industry leading support, starting with ChargePoint Assure. Assure is the most comprehensive parts and on-site labor warranty. Should a charging station fail due to a manufacturing defect or accident, the ChargePoint Support team will visit your site to repair or replace the station. All validated ChargePoint stations are covered under Assure for one year at no extra cost. Want more years of worry free support? You can purchase up to four additional years of ChargePoint Assure coverage.
Assure is more than just a warranty
Assure also includes comprehensive station management and service features that provide you with:
Accurate site qualification, quality site preparation and professional installation are imperative to the ongoing reliability of your EV charging stations. To ensure your stations are installed with the highest quality standards at the lowest possible cost, ChargePoint has engaged a nationwide network of operations & maintenance partners (O&M partners). Our partners are contractually committed to providing the highest level of service at a competitive benchmarked price and have been trained and certified by ChargePoint. Your stations are automatically covered under Assure when you use our certified O&M partners for site preparation and installation.
Site Qualification Survey
Station Installation and Validation Services
Initial Activation and Configuration
Getting your stations up and running is only the beginning of what ChargePoint does for you. Our support team takes care of your drivers with 24/7 phone support. Under Assure, we also proactively monitor your stations, provide detailed reporting, and offer dedicated business hour station owner support that provides the assistance and guidance you need to make your EV charging offerings a success.