Why Expert Services Are the Backbone of Every Successful EV Charging Programme

When organisations think about launching an EV charging programme, they often start with hardware—how many chargers, what model and where they’ll be installed. But the real key to long‑term success isn’t just the charger you buy, it’s the services that support it.

That’s why ChargePoint designed its services package in a way that removes burden from your team and takes your EV charging programme from risk to reliability. Because in the end, services are one of the most important parts of an EV charging programme.

EV charging services aren’t just nice to have — they’re essential

When it comes to services, there are many different types that ChargePoint has to offer throughout the EV charging process, but support services are the most indispensable. Just like driving without roadside assistance; one breakdown will make you feel the difference.

Here’s how a strong support service coverage benefits your organisation:

• Prepares you for the unexpected: Breakdowns happen. The difference between minutes of downtime and weeks of downtime is whether you’re prepared. Ensuring your equipment is backed by reliable EV charger maintenance, support and operation services is the key to fast recovery.
• Unlocks the full potential of your investment: EV charging requires coordination among numerous parties, often resulting in the “coordination tax”—the burden placed on internal teams who suddenly find themselves trying to manage contractors, parts delivery, other internal teams and more.
• With expert guidance to manage the complexity for you, projects run smoothly and operations are streamlined—resulting in maximised uptime and greater ROI for your organisation.
• Creates driver experiences people trust: How do you keep first-time visitors coming back to your chargers? By providing consistent, reliable charging.

When you’re choosing the right service provider for your organisation, the decision comes down to the support they can offer you.

“What’s important to us is availability, communication and resolving any issues we have. ChargePoint is always reachable, takes issues seriously and responds in a timely manner. We also have regular communication cycles in place. So, considering all that, I would score our partnership with ChargePoint at 10/10.”

— Bojan Tkalec, Head of MOON Power Croatia

Maintain uptime and driver satisfaction with ChargePoint Assure

Downtime can disrupt operations, frustrate drivers and drain revenue. That’s why we designed the ChargePoint Assure maintenance and support service to supplement and enhance the coverage of our stations’ standard warranty.

Compared to our already comprehensive standard two years parts-only warranty, customers that buy Assure receive three things.

1. Parts delivery directly to a certified technician so they don’t need to worry about coordination
2. Labour coverage, so they don't need to worry about technician bills
3. Access to our Network Operating Center for proactive EV charger maintenance and support

We're so convinced about the effectiveness of Assure that we stand behind it with targeted service levels of one business day to respond to any issues, five business days for resolution and 98% annual port uptime.

The EV charger support package that’s right for you

Organisations have different needs, but all businesses can benefit from locking in a plan to help support, maintain and operate their charging programme with less overhead. Assure is ideal for most customers who want comprehensive coverage and predictable performance.

Once you've chosen Assure, decide if you want to hand off maintenance and operational activities so you can focus on your core business.

You can complement your EV charger support package with the following optional add-on.

• Premier Care: We provide an expert set of hands to lessen your team’s workload so they can stay focused on what matters most. You can rely on a dedicated person who handles proactive case management, supports charger configuration, helps curate reporting and more.

Control your own support experience with Support Portal

Bringing services all together in one place is the unified support platform from ChargePoint, which allows you to take the driver seat of your own support experience. Now, you can spend less time with issue management and more time on what matters most thanks to the following features in the Portal:

• Case Management: Create and track support tickets in a single, unified view.
• Reporting: Receive real-time analysis and reliability insights to improve performance.
• Knowledge Database: Discover self-service resources and product assistance, with an AI assistant to help with faster retrieval.

Beyond support: deployment and consulting services

When it comes to building a reliable charging network, robust support coverage is the main ingredient. The other ingredients are deployment and consulting services.

Deployment services are there to ensure installations are done right the first time, every time, for any site condition. And our consulting services are there to provide expert guidance for any issue you might face as you launch or expand your EV charging programme.

Whether you need help with development and design or plan to roll out a large deployment, ChargePoint can help you from start to scale. EV charging success isn’t about hardware alone. It’s about having the right services in place to ensure safety, reliability, scalability and consistent driver satisfaction. A well-functioning EV charging network isn’t luck—it’s the result of the right services behind it.

Why ChargePoint? Experience, scale and always-on visibility

ChargePoint supports over 300,000 charging ports with one of the most experienced service teams in the industry. Three things set ChargePoint apart:

• Unmatched scale and knowledge: With nearly 20 years in the industry, we’ve already encountered—and solved—the problems other providers haven't faced yet.
• A sophisticated Network Operating Center (NOC): We’ve leveraged this scale and experience to build a NOC which ensures that you have always-on visibility with proactive monitoring of your stations.
• Service offerings built from real-world experience: At ChargePoint, we’ve worked with 8,000+ customers across fleet, workplace, retail and more. The result is a services package that fits the needs of organisations at every stage of their electrification journey.

We remove the operational burden from your team and give you the confidence that your investment is backed by the most experienced team in the industry.

Learn more about ChargePoint services.

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