Why Expert Services Are the Backbone of Every Successful EV Charging Program

When organizations think about launching an EV charging program, they often start with hardware—how many chargers, what model and where they’ll be installed. But the real key to long‑term success isn’t just the charger you buy. It’s the services that support it.

That’s why ChargePoint designed its services package in a way that removes burden from your team and takes your EV charging program from risk to reliability.

EV charging services aren’t just nice to have — they’re essential

The backbone of a resilient EV charging program is reliable maintenance, support and operation services. Just like driving without roadside assistance; one breakdown will make you feel the difference.

Here’s how a strong service coverage benefits your organization:

• Prepares you for the unexpected: Breakdowns happen. The difference between minutes of downtime and weeks of downtime is whether you’re prepared. Ensuring your equipment is backed by reliable EV charger maintenance, support and operation services is the key to fast recovery.
• Unlocks the full potential of your investment: EV charging requires coordination among numerous parties, often resulting in the “coordination tax”—the burden placed on internal teams who suddenly find themselves trying to manage contractors, permitting agencies, installers, utility requirements and more.
• With expert guidance to manage the complexity for you, projects run smoothly and operations are streamlined—resulting in maximized uptime and greater ROI for your organization.
• Creates driver experiences people trust: How do you keep first-time visitors coming back to your chargers? By providing consistent, reliable charging.

When you’re choosing the right service provider for your organization, the decision comes down to support.

Why ChargePoint? Experience, scale and always-on visibility

ChargePoint supports over 500,000 charging ports with one of the most experienced service teams in the industry. Three things set ChargePoint apart:

• Unmatched scale and knowledge: With nearly 20 years in the industry, we’ve already encountered—and solved—the problems other providers haven't faced yet.
• A sophisticated Network Operating Center (NOC): We’ve leveraged this scale and experience to build a NOC which ensures that you have always-on visibility with proactive monitoring of your stations.
• Service offerings built from real-world experience: At ChargePoint, we’ve worked with 5,000+ customers across fleet, workplace, retail and more. The result is a services package that fits the needs of organizations at every stage of their electrification journey.

We remove the operational burden from your team and give you the confidence that your investment is backed by the most experienced team in the industry.

“We wanted a vendor who could help with the construction process and also manage the charging business afterward. We appreciated how ChargePoint could streamline everything for us — from design to deployment — and then keep the program running smoothly via the cloud network.”

— Susan Freed, Project Manager, Energy and Sustainability Division, County of San Diego

Maintain uptime and driver satisfaction with ChargePoint Assure

Downtime can disrupt operations, frustrate drivers and drain revenue, while in-house support costs money and resources. That’s why we designed the ChargePoint Assure line of maintenance and support services to supplement and enhance the coverage of our stations’ standard warranty.

Compared to our already comprehensive standard two years parts-only warranty, customers that buy Assure receive three things.

1. Parts delivery directly to a certified technician so they don’t need to worry about coordination
2. Labor coverage, so they don't need to worry about technician bills
3. Access to our Network Operating Center for proactive EV charger maintenance and support

We're so convinced about the effectiveness of Assure that we stand behind it with targeted service levels of one business day to respond to any issues, five business days for resolution and 98% annual port uptime. For customers with mission-critical charging, including many fleets, Assure Pro delivers a response within one hour after submitting an issue and resolution within 24 hours.

Select the EV charger support package that’s right for you

Organizations have different needs, so Assure is available in three tailored offerings. 

• Assure: Ideal for most customers who want comprehensive coverage and predictable performance
• Assure Pro: Designed for fleets and mission-critical operations. Assure Pro delivers higher service levels with an annual port uptime of 99.5% and annual preventive maintenance delivered to your stations.
• Assure Assist: Designed for organizations that have on-site technicians. Your employees can handle the repairs, and we'll deliver the parts and provide dedicated support to make sure they can do their best work quickly and without interruptions.

Once you've chosen the right Assure option for you, decide if you want to hand off maintenance and operational activities so you can focus on your core business.

You can complement your EV charger support package with one or both of the following optional add-ons.

• Safeguard Care: Our inspectors visit your site regularly to spot problems, complete minor repairs and automatically escalate issues that require remote diagnosis or electrician support, without needing your involvement. They also help keep your chargers clean and tidy.
• Premier Care: We provide an expert set of hands to lessen your team’s workload so they can stay focused on what matters most. You can rely on a dedicated person who handles proactive case management, supports charger configuration, curates reporting and more.

Beyond support: deployment and consulting services

When it comes to building a reliable charging network, robust support coverage is the main ingredient. The other ingredients are deployment and consulting services. 

Deployment services are there to ensure installations are done right the first time, every time, for any site condition. And our consulting services are there to provide expert guidance for any issue you might face as you launch or expand your EV charging program. 

Whether you need help with development and design or plan to roll out a large deployment, ChargePoint can help you from start to scale. EV charging success isn’t about hardware alone. It’s about having the right services in place to ensure safety, reliability, scalability and consistent driver satisfaction. A well-functioning EV charging network isn’t luck—it’s the result of the right services behind it.

To learn more about ChargePoint services, watch our recent webinar.

Ready to electrify your business or add on services? 

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