ChargePoint Support
Global support and assistance for drivers, station owners, installers and partners.
Europe
EV driver and home charger assistance
For help with a public charging session, your account, your home charger, or the ChargePoint app please open a driver support case, chat with us or contact us at:
EV Driver Support: United Kingdom
+44 (20) 75195052
(24/7/365)
EV Driver Support: France
+33 (1) 49939011 (French)
(24/7/365)
EV Driver Support: The Netherlands
+31 (20) 6545372
(Mon – Fri 08:00 – 20:00 CET: Dutch)
(Outside of these hours: English only)
EV Driver Support: German
+49 (69) 95307383
(Mon – Fri 08:00 – 20:00 CET: German)
(Outside of these hours: English only)
EV Driver Support: Italy
+39 (800) 168017
(Mon – Fri 08:00 – 20:00 CET: Italian)
(Outside of these hours: English only)
EV Driver Support: Spain
+34 (800) 300088
(Mon – Fri 08:00 – 20:00 CET: Spanish)
(Outside of these hours: English only)
EV Driver Support: Sweden
+46 (20) 0883673
(Mon – Fri 08:00 – 20:00 CET: Swedish)
(Outside of these hours: English only)
EV Driver Support: Norway
+47 (800) 13947
(24/7/365: English)
EV Driver Support: Denmark
+45 (802) 51020
(24/7/365: English)
EV Driver Support: Poland
+48 (22) 209 89 05
(Mon – Fri 08:00 – 20:00 CET: Polish)
(Outside of these hours: English only)
EV Driver Support: Portugal
+351 (800) 814 068
(Mon – Fri 08:00 – 20:00 CET: Portuguese)
(Outside of these hours: English only)
EV Driver Support: Czech Republic
+420 (234) 043 393
(24/7/365: English)
Support for ChargePoint Station Owners and Installers
For help with your ChargePoint station please open an owner support case or contact us at:
Station Owner, Installer Support: United Kingdom
+44 (20) 37908697 (English)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: France
+33 (1) 85650449 (French)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: The Netherland
+31 (20) 8886342 (Dutch)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Germany
+49 (30) 72621256 (German)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Italy
+39 (800) 168014 (Italian)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Spain
+34 (900) 997966 (Spanish)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Sweden
+46 (20) 0750044 (Swedish)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Norway
+47 (800) 25250 (English)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Denmark
+45 (808) 20556 (English)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Poland
+48 (57) 3560425 (Polish)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Portugal
+351 (800) 855 836 (Portuguese)
(Mon – Fri 08:00 – 18:00 CET)
Station Owner, Installer Support: Czech Republic
+420 (234) 076 682 (English)
(Mon – Fri 08:00 – 18:00 CET)
Support for be.ENERGISED customers
For assistance with be.ENERGISED go to our portal in order to:
- check our knowledgebase
- open a be.ENERGISED Support Case
Or call be.ENERGISED Support at
+43 (6452) 2120090
(Mon - Fri 8:00 - 17:00 fee required)
Support for Bus, Transport & Delivery Service customers
For assistance with Telemetics or charging solutions go to our portal, in order to:
- check our knowledgebase
- open a Bus, Transport & Delivery Support Case
Go to Bus, Transport & Delivery Portal
Or call Bus, Transit and Transportation Support at
+31 20 210 36 78
(24/7)
Europe - Support by country
Austria
EV Driver and ChargePoint Account Assistance
+43 (800) 006883
(Mon – Fri 08:00 – 20:00 CET: German)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+43 (800) 802253 (German)
(Mon – Fri 08:00 – 18:00 CET)
Belgium
EV Driver and ChargePoint Account Assistance
+33 (1) 49939011
(24/7/365: French)
+31 (20) 6545372
(Mon – Fri 08:00 – 20:00 CET: Dutch)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+33 (1) 85650449 (French)
+31 (20) 8886342 (Dutch)
(Mon – Fri 08:00 – 18:00 CET)
Czech Republic
EV Driver and ChargePoint Account Assistance
+420 (234) 043 393
(24/7/365: English)
Station Owner, Installer and Partner Support
+420 (234) 076 682 (English)
(Mon – Fri 08:00 – 18:00 CET)
Denmark
EV Driver and ChargePoint Account Assistance
+45 (802) 51020
(24/7/365: English)
Station Owner, Installer and Partner Support
+45 (808) 20556 (English)
(Mon – Fri 08:00 – 18:00 CET)
France
EV Driver and ChargePoint Account Assistance
+33 (1) 49939011
(24/7/365: French)
Station Owner, Installer and Partner Support
+33 (1) 85650449 (French)
(Mon – Fri 08:00 – 18:00 CET)
Germany
EV Driver and ChargePoint Account Assistance
+49 (69) 95307383
(Mon – Fri 08:00 – 20:00 CET: German)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+49 (30) 72621256 (German)
(Mon – Fri 08:00 – 18:00 CET)
Italy
EV Driver and ChargePoint Account Assistance
+39 (800) 168017
(Mon – Fri 08:00 – 20:00 CET: Italian)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+39 (800) 168014 (Italian)
(Mon – Fri 08:00 – 18:00 CET)
Ireland
EV Driver and ChargePoint Account Assistance
+44 (20) 75195052
(24/7/365: English)
Station Owner, Installer and Partner Support
+44 (20) 37908697 (English)
(Mon – Fri 08:00 – 18:00 CET)
Luxembourg
EV Driver and ChargePoint Account Assistance
+33 (1) 49939011
(24/7/365: French)
Station Owner, Installer and Partner Support
+33 (1) 85650449 (French)
(Mon – Fri 08:00 – 18:00 CET)
The Netherlands
EV Driver and ChargePoint Account Assistance
+31 (20) 6545372
(Mon – Fri 08:00 – 20:00 CET: Dutch)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+31 (20) 8886342 (Dutch)
(Mon – Fri 08:00 – 18:00 CET)
Norway
EV Driver and ChargePoint Account Assistance
+47 (800) 13947
(24/7/365: English)
Station Owner, Installer and Partner Support
+47 (800) 25250 (English)
(Mon – Fri 08:00 – 18:00 CET)
Poland
EV Driver and ChargePoint Account Assistance
+48 (22) 209 89 05
(Mon – Fri 08:00 – 20:00 CET: Polish)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+48 (57) 3560425 (Polish)
(Mon – Fri 08:00 – 18:00 CET)
Portugal
EV Driver and ChargePoint Account Assistance
+351 (800) 814 068
(Mon – Fri 08:00 – 20:00 CET: Portuguese)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+351 (800) 855 836 (Portuguese)
(Mon – Fri 08:00 – 18:00 CET)
Spain
EV Driver and ChargePoint Account Assistance
+34 (800) 300088
(Mon – Fri 08:00 – 20:00 CET: Spanish)
(Outside of these hours: English only)
Station Owner, Installer and Partner Support
+34 (900) 997966 (Spanish)
(Mon – Fri 08:00 – 18:00 CET)
Sweden
EV Driver and ChargePoint Account Assistance
+46 (20) 0883673
(Mon – Fri 08:00 – 20:00 CET: Swedish)
(Outside of these hour: English only)
Station Owner, Installer and Partner Support
+46 (20) 0750044 (Swedish)
(Mon – Fri 08:00 – 18:00 CET)
Switzerland
EV Driver and ChargePoint Account Assistance
+41 (43) 2155817
(Mon – Fri 08:00 – 20:00 CET: German and Italian)
(Outside of these hours: English)
(24/7/365: French)
Station Owner, Installer and Partner Support
+41 (43) 2155749 (German, French and Italian)
(Mon – Fri 08:00 – 18:00 CET)
United Kingdom
EV Driver and ChargePoint Account Assistance
+44 (20) 75195052
(24/7/365: English)
Station Owner, Installer and Partner Support
+44 (20) 37908697 (English)
(Mon – Fri 08:00 – 18:00 GMT)
Asia Pacific
Australia
EV Driver and ChargePoint Account Assistance
+61 1300 300 885
(24/7/365)
North America
EV driver and ChargePoint Home Flex assistance
For help with a charging session, your account, the ChargePoint app, or ChargePoint Home Flex.
U.S. and Canada Toll Free:
1-888-758-4389
24/7
Station owner, installer, partner, and sales assistance
If you are a station owner, partner or need sales assistance please use one of these methods to contact us.
U.S. and Canada Toll Free:
1-866-480-2936
24/7 in English
Mon - Fri 07:00 - 21:00 ET in French
Former ViriCiti and ChargePoint Telematics Customers:
1-662-667-6325
24/7
