Circuit board with ChargePoint plus sign

ChargePoint Support

Global support and assistance for drivers, station owners, installers and partners.

Europe

Support for be.ENERGISED customers

For assistance with be.ENERGISED go to our portal in order to:

  • check our knowledgebase
  • open a be.ENERGISED Support Case

Go to be.ENERGISED Portal

Or call be.ENERGISED Support at 
+43 (6452) 2120090
(Mon - Fri 8:00 - 17:00 fee required)

Support for Bus, Transport & Delivery Service customers

For assistance with Telemetics or charging solutions go to our portal, in order to:

  • check our knowledgebase
  • open a Bus, Transport & Delivery Support Case

Go to Bus, Transport & Delivery Portal

Or call Bus, Transit and Transportation Support at
+31 20 210 36 78
(24/7)

Support for ChargePoint Station Owners and Installers

For help with your ChargePoint station please open an owner support case or contact us at:

Station Owner, Installer Support: United Kingdom
+44 (20) 37908697 (English)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: France
+33 (1) 85650449 (French)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: The Netherland
+31 (20) 8886342 (Dutch)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Germany
+49 (30) 72621256 (German)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Italy
+39 (800) 168014 (Italian)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Spain
+34 (900) 997966 (Spanish)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Sweden
+46 (20) 0750044 (Swedish)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Norway
+47 (800) 25250 (English)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Denmark
+45 (808) 20556 (English)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Poland
+48 (57) 3560425 (Polish)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Portugal
+351 (800) 855 836 (Portuguese)
(Mon – Fri 08:00 – 18:00 CET)

Station Owner, Installer Support: Czech Republic
+420 (234) 076 682 (English)
(Mon – Fri 08:00 – 18:00 CET)

EV driver and home charger assistance

For help with a public charging session, your account, your home charger, or the ChargePoint app please open a driver support case, chat with us or contact us at:

EV Driver Support: United Kingdom
+44 (20) 75195052
(24/7/365)

EV Driver Support: France
+33 (1) 49939011 (French)
(24/7/365)

EV Driver Support: The Netherlands
+31 (20) 6545372
(Mon – Fri 08:00 – 20:00 CET: Dutch)
(Outside of these hours: English only)

EV Driver Support: German
+49 (69) 95307383
(Mon – Fri 08:00 – 20:00 CET: German) 
(Outside of these hours: English only)

EV Driver Support: Italy
+39 (800) 168017
(Mon – Fri 08:00 – 20:00 CET: Italian) 
(Outside of these hours: English only)

EV Driver Support: Spain
+34 (800) 300088
(Mon – Fri 08:00 – 20:00 CET: Spanish) 
(Outside of these hours: English only)

EV Driver Support: Sweden
+46 (20) 0883673
(Mon – Fri 08:00 – 20:00 CET: Swedish) 
(Outside of these hours: English only)

EV Driver Support: Norway
+47 (800) 13947
(24/7/365: English)

EV Driver Support: Denmark
+45 (802) 51020
(24/7/365: English)

EV Driver Support: Poland
+48 (22) 209 89 05
(Mon – Fri 08:00 – 20:00 CET: Polish)
(Outside of these hours: English only)

EV Driver Support: Portugal
+351 (800) 814 068
(Mon – Fri 08:00 – 20:00 CET: Portuguese)
(Outside of these hours: English only)

EV Driver Support: Czech Republic
+420 (234) 043 393
(24/7/365: English)

Europe - Support by country

Austria

EV Driver and ChargePoint Account Assistance
+43 (800) 006883
(Mon – Fri 08:00 – 20:00 CET: German)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+43 (800) 802253 (German)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Belgium

EV Driver and ChargePoint Account Assistance
+33 (1) 49939011
(24/7/365: French)
+31 (20) 6545372
(Mon – Fri 08:00 – 20:00 CET: Dutch)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+33 (1) 85650449 (French)
+31 (20) 8886342 (Dutch)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Czech Republic

EV Driver and ChargePoint Account Assistance
+420 (234) 043 393
(24/7/365: English)

Station Owner, Installer and Partner Support
+420 (234) 076 682 (English)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Denmark

EV Driver and ChargePoint Account Assistance
+45 (802) 51020
(24/7/365: English)

Station Owner, Installer and Partner Support
+45 (808) 20556 (English)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

France

EV Driver and ChargePoint Account Assistance
+33 (1) 49939011
(24/7/365: French)

Station Owner, Installer and Partner Support
+33 (1) 85650449 (French)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Germany

EV Driver and ChargePoint Account Assistance
+49 (69) 95307383
(Mon – Fri 08:00 – 20:00 CET: German)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+49 (30) 72621256 (German)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Italy

EV Driver and ChargePoint Account Assistance
+39 (800) 168017
(Mon – Fri 08:00 – 20:00 CET: Italian)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+39 (800) 168014 (Italian)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Ireland

EV Driver and ChargePoint Account Assistance
+44 (20) 75195052
(24/7/365: English)

Station Owner, Installer and Partner Support
+44 (20) 37908697 (English)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Luxembourg

EV Driver and ChargePoint Account Assistance
+33 (1) 49939011
(24/7/365: French)

Station Owner, Installer and Partner Support
+33 (1) 85650449 (French)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

The Netherlands

EV Driver and ChargePoint Account Assistance
+31 (20) 6545372
(Mon – Fri 08:00 – 20:00 CET: Dutch)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+31 (20) 8886342 (Dutch)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Norway

EV Driver and ChargePoint Account Assistance
+47 (800) 13947
(24/7/365: English)

Station Owner, Installer and Partner Support
+47 (800) 25250 (English)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Poland

EV Driver and ChargePoint Account Assistance
+48 (22) 209 89 05
(Mon – Fri 08:00 – 20:00 CET: Polish)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+48 (57) 3560425 (Polish)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Portugal

EV Driver and ChargePoint Account Assistance
+351 (800) 814 068
(Mon – Fri 08:00 – 20:00 CET: Portuguese)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+351 (800) 855 836 (Portuguese)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Spain

EV Driver and ChargePoint Account Assistance
+34 (800) 300088
(Mon – Fri 08:00 – 20:00 CET: Spanish)
(Outside of these hours: English only)

Station Owner, Installer and Partner Support
+34 (900) 997966 (Spanish)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Sweden

EV Driver and ChargePoint Account Assistance
+46 (20) 0883673
(Mon – Fri 08:00 – 20:00 CET: Swedish)
(Outside of these hour: English only)

Station Owner, Installer and Partner Support
+46 (20) 0750044 (Swedish)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

Switzerland

EV Driver and ChargePoint Account Assistance
+41 (43) 2155817
(Mon – Fri 08:00 – 20:00 CET: German and Italian)
(Outside of these hours: English)
(24/7/365: French)

Station Owner, Installer and Partner Support
+41 (43) 2155749 (German, French and Italian)
(Mon – Fri 08:00 – 18:00 CET)

Contact ChargePoint Owner Support

United Kingdom

EV Driver and ChargePoint Account Assistance
+44 (20) 75195052
(24/7/365: English)

Station Owner, Installer and Partner Support
+44 (20) 37908697 (English)
(Mon – Fri 08:00 – 18:00 GMT)

Contact ChargePoint Owner Support

Asia Pacific

Australia

EV Driver and ChargePoint Account Assistance
+61 1300 300 885
(24/7/365)

North America

EV driver and ChargePoint Home Flex assistance

For help with a charging session, your account, the ChargePoint app, or ChargePoint Home Flex.

U.S. and Canada Toll Free: 
1-888-758-4389
24/7

Open a Driver Support Case

Station owner, installer, partner, and sales assistance

If you are a station owner, partner or need sales assistance please use one of these methods to contact us.

U.S. and Canada Toll Free: 
1-866-480-2936
24/7 in English
Mon - Fri 07:00 - 21:00 ET in French

Former ViriCiti and ChargePoint Telematics Customers: 
1-662-667-6325
24/7

Open a Business Support Case