Why am I seeing “You’re not using a ChargePoint account” when I tap my phone on a station? | ChargePoint
Home
  • Shop
  • Find Stations
    • Find charging stations
    • Explore charging map
  • SUPPORT
  • Region
    • Change region
    • North America
      • Canada (english)
      • Canada (français canadien)
      • United States (english)
    • Europe
      • Czech (czechia)
      • Denmark (dansk)
      • Deutschland (deutsch)
      • España (español)
      • France (français)
      • Nederlands (nederland)
      • Norge (norsk)
      • Italia (italiano)
      • Poland (polish)
      • Portugal (português)
      • Sverige (svenska)
      • United Kingdom (english)
  • Search
    • Search ChargePoint
  • Login
    • Your account
    • Drivers
      • Login
      • Create an account
    • Station owners
      • Login
    • Partners
      • ChargePoint Partner Connect
      • ChargePoint University
  • Driver FAQ
  • Use stations
  • Start a charging session

Why am I seeing “You’re not using a ChargePoint account” when I tap my phone on a station?

Last updated: 1/6/2023

Make sure you’ve signed in to your ChargePoint account and enabled the Tap to Charge feature. This will resolve the issue.

Related Content


Blog
Charge your EV with your phone: Discover tap to charge
...

Share This: Facebook Twitter Linkedin Pinterest Mail


Related articles

  • Can I reserve a charging station near my local airport?
  • Do ChargePoint stations offer the NACS connector?
  • How do I charge at a roaming network partner station?
  • How do I charge my Tesla at ChargePoint stations?
  • How do I find and start a charging session with my rental EV?
  • How do I know if a ChargePoint station is compatible with my vehicle?
  • How do I report a ChargePoint station that is not working properly?
  • How do I start a charging session at a ChargePoint station without a screen?
  • How do I start a charging session or use Tap to Charge at a ChargePoint station?

Need more help?

ChargePoint is always here for you. Call us 24/7 at 1-888-758-4389 or get help online.

Cityscape transparent drawing
ChargePoint gray bolt graphics
  • EV drivers
    • Log in
    • Sign up
    • EV driver FAQ
    • 24/7 support
  • Station owners
    • Log in
    • Station owners FAQ
    • Contact support
    • Contact sales
  • About us
    • Careers
    • Trust center
    • Contact us
TwitterFacebookInstagramLinkedInYouTube

Canada (English) >

Privacy Policy | Privacy Choices | Legal | Accessibility Statement | Supplier Code of Conduct | CA Forced and Child Labour Report

Stay updated. Manage Email Preferences
© 2026 ChargePoint, Inc. All rights reserved.

Footer

ChargePoint gray bolt graphics
  • EV drivers
    • Log in
    • Sign up
    • EV driver FAQ
    • 24/7 support
  • Station owners
    • Log in
    • Station owners FAQ
    • Contact support
    • Contact sales
  • About us
    • Careers
    • Trust center
    • Contact us
TwitterFacebookInstagramLinkedInYouTube

Canada (English) >

Privacy Policy | Privacy Choices | Legal | Accessibility Statement | Supplier Code of Conduct | CA Forced and Child Labour Report

Stay updated. Manage Email Preferences
© 2026 ChargePoint, Inc. All rights reserved.