Tap Report a Problem in the stations/port details page to file a station issue. Navigate to Current Session > Help to reach the Chatbot if you encounter issues during an ongoing charging session. When...
Follow the instructions below to access and use the chatbot: The chatbot is visible in Chargers, Station Details, Account and Help tabs. Type your question, or pick a suggested topic from the list...
To view station photos, complete the following steps: Open the ChargePoint app and locate the station you want to review. Navigate to the port you want to access and tap View Photos to see all the...
The ChargePoint app shows amenities from the station you have chosen and from the map. Both flows are designed to help you decide where to charge based on what is near the charging station. Option 1...
Route Planning builds a charging-aware route between two points and suggests stations along the way based on your EV's range, current state of charge and your target end-of-trip SoC. It supports both...
The redesigned ChargePoint app includes a dedicated Help. In addition to that, we have an in-app Chatbot that gives guided answers to commonly asked driver questions without having to leaving the app...
The new ChargePoint app lets you change your password from inside your account and confirms the change with a one-time passcode (OTP) for added security. Follow the instructions below: Log in to the...
Select users can add their EV by signing in with their vehicle manufacturer (OEM) account. Once linked, the ChargePoint app can access state of charge, remaining range and approximate location info...
Important note: this functionality is available to select users only and may not be available for your account. Yes. Once you link your EV using your OEM account credentials, the ChargePoint app pulls...
To avoid issues using the ChargePoint app or setting up devices, make sure that your ChargePoint app and device operating systems are up to date and meet the requirements listed below. Here are the...
