Pricing & Service Fee FAQ

Starting in March, we will begin rolling out a Service Fee on certain paid charging sessions. This helps us provide a reliable, high-quality experience as the EV ecosystem grows by enabling us to:

  • Improve station reliability and fund investments in driver support to ensure you get a charge whenever you need it.
  • Continue delivering in a premium experience.

We know that every charging session is important to your daily life, and we take that responsibility seriously. We acknowledge and understand that rising costs are a growing concern, and we’ve designed this fee structure to be as fair as possible while supporting the reliable, accessible charging experience you expect.

What is the service fee?

 
  • Non-ChargePoint account holders. Note: Non-ChargePoint account holder fees apply to sessions started by anonymous users (i.e., not using the ChargePoint app or account).
    • $0.49 for AC sessions
    • $0.99 for DC sessions
  • ChargePoint Account holders
    • $0.25 for AC Sessions
    • $0.49 for DC Sessions

Which sessions will it apply to?

 

The new Service Fee will apply to paid charging and will not have any impact on:

  • Home Flex charging,
  • sessions completed through connection programs, including charging at
  • workplaces and multifamily properties.
  • free sessions,
  • zero-energy sessions,
  • fleet account charging sessions, and
  • sessions on third party partner stations (e.g. EVgo or Blink).

Why might the prices be different from what I see on the charger?

 
  • Some sessions initiated through other networks are processed through third-party intermediaries, which may result in additional costs.
  • Some networks may offer different rates based on membership or other factors.

Where can I see the exact price before charging?

 
  • If using a ChargePoint account, you can see pricing:
    • On the station screen (where available)
    • In the ChargePoint app
    • Through the ChargePoint driver portal
  • If using a third-party app, check that app for pricing and session details.

Does the price include tax?

 

Tax rules vary region by region. On ChargePoint stations, when tax is applied to the price, it will be indicated on the charger’s pricing display and on the receipt. ChargePoint cannot control how other networks display our station pricing elements, and other networks may handle taxes differently.

Will the fees be clearly communicated?

 
  • Yes. All pricing, including service fees, will be clearly shown:
    • On the Station Screen
    • In the ChargePoint app before you start a session
    • On receipts
  • If using other apps, pricing and receipts may be shown within those apps.
  • You can always view our pricing terms and definitions here.