Frequently Asked Questions for EV drivers

ChargePoint drivers support

EV driver support

Search our extensive driver FAQ for everything you need to know to keep your EV charged up.

Browse topics

Find chargers

Use stations

Pay for charging

Find chargers

 

Find chargers near you

Where can I charge my EV?
How do I find charging stations with the ChargePoint app?
Does ChargePoint work with Apple CarPlay?
Does ChargePoint work with Android Auto?
What are the circles on the map for?
What do the colours and pin shapes mean on the map of charging stations in the app?

Use stations

 

Create a ChargePoint account

How do I create a ChargePoint account?
What can I do with my ChargePoint account?
How do I get a ChargePoint card?
How do I activate a ChargePoint card?
What if I lose my ChargePoint card or need new cards?
Can I use a ChargePoint station without a card or an account?
Why am I asked to enter my car type as part of the sign-up process?
Can I cancel my ChargePoint account?

Start a charging session

How do I start a charging session or use Tap to charge at a ChargePoint station?
How do I stop a charging session?
How do I charge at a roaming network partner station?
Do ChargePoint stations offer NACS connectors?
How do I charge my Tesla at ChargePoint stations?
How do I know if a ChargePoint station is compatible with my vehicle?
I just got an alert that says, “Your vehicle is drawing very little power and may be fully charged”. What does it mean?
Why would a station show “Restricted Access”?
Why am I seeing “You’re not using a ChargePoint account” when I tap my phone on a station?
How do I report a ChargePoint station that is not working properly?

EV charging basics

EV charging glossary
What are the different charging types and speeds available?
What are the different public EV charging connector types?
What are NACS, CCS and CHAdeMO connectors, and who can use them?
Should I charge my EV to 100%?
How do I know how much driving range is available?
Can I charge my electric vehicle in any weather?

Using the ChargePoint app

Does the ChargePoint app work in every country?
Is the ChargePoint app free?
What can I do with the ChargePoint app?
How do I use filters in the ChargePoint App?
How do I add a station photo in the ChargePoint app?
How do I leave a driver tip in the ChargePoint app?
How do I set up notifications in the ChargePoint app?
How do I check my ChargePoint charging activity?
How do I set up widgets with the ChargePoint app?
How do I use Siri with the ChargePoint app?
How can I identify which stations have NACS connectors?
Does ChargePoint have a beta programme?
What are the ChargePoint app community guidelines?

Use Waitlist

What can I do if all charging spots are busy?
What happens if I don’t respond when it’s my turn?
How do I leave Waitlist?
What happens if someone is blocking my spot at the station?
When can I join a Waitlist?
How do I save a Waitlist?
Can I auto-join Waitlist?

Set up connections

What are ChargePoint Connections and how do I connect to a station?
Where do I get a connection code?
How long does it take for a connection request to be accepted?
How can I tell if my connection request has been approved or denied?
My connection was accepted. Why am I still unable to use a specific station?
Why do I have to connect before using certain stations?

Drivers with custom charging packages

What can I do with my ChargePoint account?
Why is my payment info requested as part of the sign-up process?
What is included in my EV lease package?
Where do I find my order number?
How do I switch between business or personal charging in the ChargePoint app?
How do I set up automatic home energy reimbursement with my custom charging package?

Pay for charging

 

Understand charging fees

How much will it cost to charge my car? Who sets prices for charging?
How do I pay for charging?
What payment methods can I use?
What if the price in the ChargePoint app is different from the price on a roaming station?
Can I get an invoice or receipt for my charging session?
How do I change my payment option?
Does ChargePoint offer any promo codes or discounts for public charging?
Does ChargePoint have idle fees?
How do I get a refund?

Drivers with custom charging packages

Who pays for charging my company car in public?
Who pays for home charging sessions for my company car?
How much will I get reimbursed for charging my company-provided EV at home?
If I have a company-provided EV, how will I know if I have received my reimbursement?

Need more help?

ChargePoint is always here for you. Call us 24/7 at 44 (20) 75195052 or get help online.

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