EV charging services
Ensure reliability and unlock the full potential of your charging programme with advanced support complemented with consulting and deployment services.
EV charging can help you attract talent, improve fleet economics, reach more customers, and meet sustainability goals. Like any infrastructure investment, success depends on managing complexity and operational risk. ChargePoint Services turn complexity into confidence, helping you operate smoothly, protect ROI, and earn driver trust at every stage of your charging journey.
Support Services
Lock in a plan to support, maintain, and operate your charging programme with less overhead.
- Reduce unplanned repair costs and downtime with parts and labour coverage and service level commitments.
- Get advice from a dedicated team of experts on day-to-day operational tasks.
Assure
Secure uptime with comprehensive monitoring, support coordination, and warranty coverage for dependable day-to-day operations.
You’ll get:
- Network Operating Center monitoring to proactively identify issues and resolve them remotely
- One business day response time, with expert remote support 24/7
- 98% annual port uptime
- Comprehensive parts and on-site labour cost coverage
Complement Assure with Premier Care to minimise overheads
We provide an expert set of hands to lessen your team’s workload so they can focus on your core business. This person will deliver actionable data and expert insights and help you implement changes to scale your programme with confidence.
Support Portal
Introducing a unified support platform that puts you in control of your support experience with enhanced visibility, self-service resources, streamlined communication, and real-time performance insights. Spend more time on your core business and less on issue management thanks to:
- Case Management: Create support tickets and track case progress in a single, unified view.
- Reporting: Get real-time case analysis and reliability insights to spot trends and improve performance.
- Knowledge Base: Access consolidated articles for self-service and product guidance, with an AI assistant to help you find answers faster.
Plan, deploy, and scale with ease. End-to-end services that go beyond support.
Deployment services
Ensure first-time-right charging station installations every time, for any site conditions.
- With Managed Deployment, we manage your project from order to activation, coordinating multiple parties with minimal burden for your team.
- Our Installation Service removes the complexity of deployment, delivering stations that are installed and ready to charge.
- Our proven Commissioning Service that validates the quality of EV charger installation prior to activation, mitigating safety risks and potential repair bills.
Consulting services
Our experts are available to help you launch and expand your charging programme as your organisation’s needs evolve.
- Design your program and procure and install EVSE with tailored Managed Electrification consulting.
- Tap into decades of expertise for site selection, API implementation, training, and any other challenges that come with scaling.
ChargePoint is your partner
We are your EV charging partner every step of the way. Our unmatched experience and innovative portfolio of hardware, software, and services solutions make your transition to electric easy.
EV charging should be easy. As your EV charging platform of choice, our goal is to connect you with drivers where and when they want to charge. Since 2007, we’ve pioneered EV charging with solutions that help organizations of all sizes maximize the value of their charging operations and deliver an enhanced driver experience.
The leading players in the industry rely on us
“The charging infrastructure was meant to serve many different users, so the most important thing to us was a reasonable reporting system, [station access] authorisations, simple billing methods, good service and possible remote maintenance.”
“We’re really happy with ChargePoint’s support with this fantastic ZeEUS project. This marked the beginning of a new public transport era in the city of Münster.”
“When working with ChargePoint, we liked working at eye level and as a team. We will grow with ChargePoint. With its great accessibility and flexibility, we feel that we are well advised as a ChargePoint client - also in terms of the price-performance ratio. We looked at other providers, but the features and the payback of the ChargePoint charging solution best suited our needs.”
Your partner for every step to electrification
ChargePoint works with you to design a customized, end-to-end charging programme. Bundling hardware, software, installation, and long-term support into one scalable solution.
385K+
activated ChargePoint ports
424M
charges delivered (and counting)
82%
of the Fortune 50 are ChargePoint customers
