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How do I save a Waitlist?

You can save certain stations to a Waitlist if you want to get in line for those stations on a regular basis. Log in into your account through the driver portal. Open the Waitlist tab, choose Create...

Can I auto-join Waitlist?

Waitlist does not support auto-join at this time.

What are ChargePoint Connections and how do I connect to a station?

Some stations require a “connection” before drivers can use them. Connections also allow station owners to offer special deals to drivers. To request a new connection, go to the main menu in the app...

Where do I get a connection code?

Station owners create their own connection codes and provide them to drivers. ChargePoint cannot provide the codes to customers. If you need a code for a workplace charging station or similar...

How long does it take for a connection request to be accepted?

You will typically receive approval for a connection request within a few days. Please contact the station owner with questions.

How can I tell if my connection request has been approved or denied?

Check Account > Connections in the ChargePoint app to see if your connection is active (approved). You will also receive an email notification.

Where can I charge my EV?

You can charge your EV at any publicly accessible location on the ChargePoint network or on our roaming partner networks, including EVgo, FLO, Ionity, Allego, Innogy, EVBox and others. Use the ...

Why is my payment info requested as part of the sign-up process?

Your credit card details are used to pay for personal charging sessions that are not covered by your employer’s reimbursement policy. Your employer will specify what charging you are reimbursed for...

What is included in my EV lease package?

Each custom package is different. You may receive a home charging station as well as an installation package and support. You may also get home and public charging reimbursement depending on the...

Where do I find my order number?

This will be given to your fleet manager or the HR representative in charge of your company car scheme when your vehicle has an estimated delivery date.