Keep in mind: The connector doesn’t latch on to the vehicle; the vehicle latches on to the connector. Never force the connector. It can damage the port or cable. Follow these steps: Stop the charging...
Sessions started by tapping an EMV contactless card will initiate a flat hold because the transaction is authorized without upfront session details available to ChargePoint as a merchant. You can...
A higher temporary pre-authorisation hold will be applied when you start a charging session without using your ChargePoint account, the amount depends on the type of station and payment terminal.
Once your charging session ends, we provide your bank with the final cost within few minutes, and they release any leftover funds. Please note that it might take up to seven business days for your...
