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How can I get the connector unstuck on my electric vehicle's charging port?

Keep in mind: The connector doesn’t latch on to the vehicle; the vehicle latches on to the connector. Never force the connector. It can damage the port or cable. Follow these steps: Stop the charging...

Why are sessions started without a ChargePoint account being treated differently?

Sessions started by tapping an EMV contactless card will initiate a flat £15 hold because the transaction is authorized without upfront session details available to ChargePoint as a merchant. You can...

How much is the pre-authorisation hold amount for sessions started without a ChargePoint account?

A temporary pre-authorisation hold of £15 will be applied when you start a charging session without using your ChargePoint account.

Will hold be applied when I open a ChargePoint account?

No. Temporary pre-authorisation holds only apply per charging session.

When will the hold amount be released?

Once your charging session ends, we provide your bank with the final cost, and they release any leftover funds. Please note that it might take up to seven business days for your bank to release the...

Who can I contact if I have questions or issues?

ChargePoint is always here for you. Call us or get help online.

How much is the hold amount for charging sessions started with a ChargePoint account?

The hold amount is £50 for each AC charging session and £75 for each DC session.

Why are you applying a pre-authorisation hold?

As a fraud-prevention measure, we have implemented pre-authorisation holds for new accounts to deter bad actors trying to abuse the system. This is one of many measures we have taken recently to...