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Where do I find my order number?

This will be given to your fleet manager or the HR representative in charge of your company car scheme when your vehicle has an estimated delivery date.

What is included in my EV lease package?

Each custom package is different. You may receive a home charging station as well as an installation package and support. You may also get home and public charging reimbursement depending on the...

Why is my payment info requested as part of the sign-up process?

Your credit card details are used to pay for personal charging sessions that are not covered by your employer’s reimbursement policy. Your employer will specify what charging you are reimbursed for...

What can I do with my ChargePoint account?

Creating a ChargePoint account will give you quick and easy access to hundreds of thousands of places to plug in across Europe. With your free ChargePoint account, you’ll be able to charge at stations...

How do I report a ChargePoint station that is not working properly?

Thank you so much for letting us know of any issues with a ChargePoint station. Drivers like you are an essential part of the ChargePoint community. Here’s how to report a problem with a station: If...

Why am I seeing “You’re not using a ChargePoint account” when I tap my phone on a station?

Make sure that you’ve signed in to your ChargePoint account and have enabled the Tap to charge feature. This will resolve the issue.

Why would a station show “Restricted Access”?

Station owners can set a station to Restricted Access if it’s not accessible to all drivers. For example, a station might be reserved for use by customers or employees only, or it may be located...

I just got an alert that says, “Your vehicle is drawing very little power and may be fully charged”. What does it mean?

This notification indicates that your EV is almost fully charged. Check the ChargePoint app for more details on your charging session.

How do I charge at a roaming network partner station?

Roaming stations are public stations operated by third-party networks that have partnered with us to make EV charging a seamless experience. Each roaming partner decides how the charging experience...

How do I stop a charging session?

You can stop a charge on most ChargePoint stations by clicking Stop Charge from the station details in the ChargePoint app.