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What are the different public EV charging connector types?

North America The North American standard connector for fast charging is a single-phase Type 1 plug. There are three types of DC plugs available: SAE combo (CSS1), CHAdeMO and Tesla. Europe Since 2018...

What are the ChargePoint app community guidelines?

ChargePoint allows users to contribute tips that other users depend on to find a place to charge. Here are some rules you should follow that will help you enjoy the community features of ChargePoint...

What can I do with the ChargePoint app?

The ChargePoint app allows you to find available stations, start charging and get notifications. You can track all your charging activity, get driver tips and see station details, such as popular...

Is the ChargePoint app free?

Yes, the ChargePoint app is free to download and use.

Does the ChargePoint app work in every country?

Yes. You can use the ChargePoint app to find available charging stations in any country.

Why do I have to connect before using certain stations?

Stations on the ChargePoint network are independently owned and operated, so each station owner gets to choose who uses their chargers. You may need a connection code to access some stations.

My connection was accepted. Why am I still unable to use a specific station?

It may take some time to process a connection request. Typically, you should be able to use the station within a day of approval.

How can I tell if my connection request has been approved or denied?

Check Account > Connections in the ChargePoint app to see if your connection is active (approved). You will also receive an email notification.

How long does it take for a connection request to be accepted?

You will typically receive approval for a connection request within a few days. Please contact the station owner with questions.

Where do I get a connection code?

Station owners create their own connection codes and provide them to drivers. ChargePoint cannot provide the codes to customers. If you need a code for a workplace charging station or similar...