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If I have a company-provided EV, how will I know if I have received my reimbursement?

If you have added a bank account in the ChargePoint app, you will receive an automatic direct payment to that account. The payment is made at the beginning of each month, and you can check your bank...

How much will I get reimbursed for charging my company-provided EV at home?

Your employer determines how much you will be reimbursed for charging. You can enter your energy tariff in the app, but the amount that’s eligible for reimbursement is capped by your employer. Verify...

Who pays for home charging sessions for my company car?

You’ll be reimbursed for home charging up to the maximum rate allowed by company policy. Note: You will only be reimbursed for business charging sessions as outlined in your company’s reimbursement...

Who pays for charging my company car in public?

If your workplace charging policy includes paid public charging for business purposes, your provider will cover the cost for business charging, and you’ll pay for any personal charging. Please select...

How do I get a refund?

If you feel you’ve been charged in error or would like your account balance refunded, please contact support.

Does ChargePoint have idle fees?

ChargePoint stations are independently owned, and each station owner can set different fees for charging. Check the price on the station or in the app before starting a charge.

Does ChargePoint offer any promo codes or discounts for public charging?

Many ChargePoint station owners offer promotions to their customers. Check with the business where you charge to see if offers are available.

What can I do with my ChargePoint account?

Creating a ChargePoint account will give you quick and easy access to hundreds of thousands of places to plug in across Europe. With your free ChargePoint account, you’ll be able to charge at stations...

How do I report a ChargePoint station that is not working properly?

Thank you so much for letting us know of any issues with a ChargePoint station. Drivers like you are an essential part of the ChargePoint community. Here’s how to report a problem with a station: If...

Can I cancel my ChargePoint account?

You can cancel your ChargePoint account at any time through the ChargePoint app or the driver portal. Go to Account, select My Profile and then Delete Account. Any remaining account balance will be...