ChargePoint Express 200 Product Update (North America)
CAMPBELL, Calif. – May 13, 2019 – ChargePoint was previously notified of a potential product issue involving its CPE200 fast charging station, immediately opening an investigation with station manufacturer, Tritium. A retrofit program is underway to bring service back to affected stations.
To date, more than half of the 159 affected stations are now back online. ChargePoint and Tritium are working quickly to remediate affected stations, ensure their safe operation, and get them back up in the next few weeks.
ChargePoint is committed to ensuring that the performance of solutions on its network provide a safe and seamless experience for drivers. We will continue to provide updates as more information becomes available.
April 1, 2019 Statement – ChargePoint has been notified of an incident involving its CPE200 fast charging station. The quality and safety of our charging solutions are our highest priority. An investigation into the matter was opened immediately and is currently underway. ChargePoint is working closely with the station manufacturer to determine what happened and to identify a solution.
Based on initial findings, it has been determined that approximately 159 CPE200 charging stations are potentially affected by the issue. (Note: There are approximately 1,100 fast chargers on the ChargePoint network today). In the interest of customer satisfaction and safety, ChargePoint has notified owners of affected stations and remotely shut them down until a solution to the matter is identified.
A retrofit program is underway to update affected stations, ensure their safe operation, and get them back up and running as quickly as possible.
ChargePoint is committed to ensuring that the performance of solutions on its network provide a safe and seamless experience for drivers. The company is working quickly to resolve the matter and get affected stations back online as quickly and safely as possible.
ChargePoint is the leading electric vehicle (EV) charging network in the world, with charging solutions in every category EV drivers charge, at home, work, around town and on the road. With more than 64,000 public and semi-public commercial charging spots and thousands of customers (businesses, cities, agencies and service providers), ChargePoint is the only charging technology company on the market that designs, develops and manufactures hardware and software solutions across every use case. Leading EV hardware makers and other partners rely on the ChargePoint network to make charging station details available in mobile apps, online and in navigation systems for popular EVs. ChargePoint drivers have completed more than 55 million charging sessions, saving upwards of 60 million gallons of gasoline and driving more than a billion gas-free miles on dispensed energy. For more information, visit www.chargepoint.com or contact the Global Press Office at email@example.com.