EV charging services
Ensure reliability and unlock the full potential of your charging program with advanced support complemented with consulting and deployment services.
EV charging can help you attract talent, improve fleet economics, reach more customers, and meet sustainability goals. Like any infrastructure investment, success depends on managing complexity and operational risk. ChargePoint Services turn complexity into confidence, helping you operate smoothly, protect ROI, and earn driver trust at every stage of your charging journey.
Support Services
Lock in a plan to support, maintain, and operate your charging program with less overhead.
- Reduce unplanned repair costs and downtime with parts and labor warranties and service level commitments.
- Keep your stations in top shape with proactive site visits.
- Outsource day-to-day operational tasks to a dedicated team of experts.
Choose the ideal support plan for your organization
Assure
Comprehensive monitoring, support coordination, and warranty coverage for dependable day-to-day operations.
You’ll get:
- Network Operating Center monitoring to proactively identify issues and resolve them remotely
- One business day response time, with expert remote support 24/7
- Comprehensive parts and on-site labor warranty
Assure Pro
Mission-critical support with the fastest response and resolution targets, designed for operations where uptime is essential.
Added benefits:
- 24/7 dedicated technical support team for Assure Pro customers only
- One hour response and acknowledgement, including outside business hours
- 24-hour resolution target for critical issues
- Annual preventive maintenance visits
Assure Assist
We provide proactive monitoring, support, and parts coverage to keep costs predictable, and your technicians handle repairs.
How it works:
- Our Network Operating Center proactively identifies issues and resolves them remotely
- We provide remote diagnostics within two business days with estimated parts delivery timelines
- You can stock parts on-site to minimize waiting for delivery and get them replenished under warranty within 4 business days
- Your technicians get 24/7 remote expert support as they perform repairs
Complement your support plan to minimize overhead
Safeguard Care
We help your organization identify and resolve issues faster, saving time and money in the process. Our inspectors visit your site regularly to spot problems, complete minor repairs, and automatically escalate issues that require remote diagnosis or electrician support, without needing your involvement. They also help keep your chargers clean and tidy.
Premier Care
We provide an expert set of hands to lessen your team’s workload so they can focus on your core business. You can rely on a dedicated person who handles proactive case management, supports charger configuration, curates reporting, and more.
Support Portal
Introducing a unified support platform that puts you in control of your support experience with enhanced visibility, self-service resources, streamlined communication, and real-time performance insights. Spend more time on your core business and less on issue management thanks to:
- Case Management: Create support tickets and track case progress in a single, unified view.
- Reporting: Get real-time case analysis and reliability insights to spot trends and improve performance.
- Knowledge Base: Access consolidated articles for self-service and product guidance, with an AI assistant to help you find answers faster.
Plan, deploy, and scale with ease. End-to-end services that go beyond support.
Deployment services
Ensure first-time-right charging station installations every time, for any site conditions.
- With Premier Deployment, we manage your project from order to activation, coordinating multiple parties with minimal burden for your team.
- Our proven Commissioning Service validates the quality of EV charger installation prior to activation, mitigating safety risks and potential repair bills.
Consulting services
Our experts are available to help you launch and expand your charging program as your organization’s needs evolve.
- Find and apply for available incentives with dedicated Grant Services.
- Design your program and procure and install EVSE with tailored Managed Electrification consulting.
- Tap into decades of expertise for site selection, API implementation, software development, training, and any other challenges that come with scaling.
ChargePoint is your partner
We are your EV charging partner every step of the way. Our unmatched experience and innovative portfolio of hardware, software, and services solutions make your transition to electric easy.
EV charging should be easy. As your EV charging platform of choice, our goal is to connect you with drivers where and when they want to charge. Since 2007, we’ve pioneered EV charging with solutions that help organizations of all sizes maximize the value of their charging operations and deliver an enhanced driver experience.
The leading players in the industry rely on us
“For others in the hospitality industry looking for EV charging options, I would point them to ChargePoint. It’s reliable, it’s reputable, it’s the largest in the nation — and the customer service is top-notch.”
“ChargePoint was very responsive, especially once the stations were installed and we were getting up and running. The customer service team was extraordinary — one of the best I've worked with.”
“We wanted a vendor who could help with the construction process and also manage the charging business afterward. We appreciated how ChargePoint could streamline everything for us — from design to deployment — and then keep the program running smoothly via the cloud network.”
Your partner for every step to electrification
ChargePoint works with you to design a customized, end-to-end charging program. Bundling hardware, software, installation, and long-term support into one scalable solution.
385K+
activated ChargePoint ports
424M
charges delivered (and counting)
82%
of the Fortune 50 are ChargePoint customers
