ChargePoint End-of-Life (EOL) Policy

1. Overview

ChargePoint is committed to delivering reliable, secure, and innovative EV charging hardware, software, and services. As part of the product lifecycle, ChargePoint may formally retire (End of Life) certain hardware models, software offerings, and other products. The purpose of this policy is to provide customers and partners with clear, predictable guidelines regarding product End-of-Life (EOL), including associated timelines and support commitments.

This policy outlines the standard process, notices, timelines, and customer impacts for:

1. Hardware products
2. Cloud software subscriptions

2. Definitions

End-of-Life (EOL)

The process by which ChargePoint retires a product or service from active sale, support, and lifecycle management.

End-of-Sale (EOS)

The date after which the product or service is no longer available for new sales (direct or channel).

End-of-Sale & End-of-Life Notice

Formal communication to customers and channel partners announcing the product's retirement timeline.

Last Customer Ship / Activation

Final date by which hardware shipments, software activations, or service activations can be completed following the EOS date.

3. Hardware End‑of‑Life Policy

1. Applies To
   
   • ChargePoint-manufactured charging stations
   • ChargePoint Ready third-party stations
   • Telematics / embedded connectivity devices
2. Hardware End-of-Life Milestones 

1. ChargePoint will provide, in its sole discretion, the following to customers with impacted hardware after the EOS and EOL Notice: ^*

   • Last Customer Ship – three (3) months after the hardware EOS date.
   • Cloud Updates, Maintenance – two (2) years after the hardware EOS date.
   • Firmware Updates, Bug Fixes – three (3) years after the hardware EOS date.
   • Firmware Updates, Critical Security Updates – five (5) years after the hardware EOS date.
   • Cloud Updates, Critical Bug Fixes & Security Updates – ten (10) years after the hardware EOS date.
   • Cloud & Service Eligible Coverage – ten (10) years after the hardware EOS date.
   • Cloud Connection, Excluding Feature Updates – ten (10) years after the hardware EOS date.
   • Support, Parts and Labor – ten (10) years after the hardware EOS date.

   *Some exclusions and exceptions may apply.

   Customers may:

   • Renew Cloud or Service on standard available terms up to, but not exceeding, the EOL date ten (10) years after EOS.
   • Add new Support or Warranty services post‑EOS, which will require a retroactive fee.
   • Downgrade existing subscriptions at renewal. Refunds will not be prorated.
   • Purchase parts and labor support, quoted accordingly case-by-case, until 10 years after EOS.

4. Cloud Software End‑of‑Life Policy

1. Applies To

   All ChargePoint cloud software subscriptions.

2. Software EOL Milestones

1. ChargePoint, in its sole discretion, will provide the following to customers with impacted software after the EOS and EOL Notice: *

   • Last Customer Activation – nine (9) months after the software EOS date.
   • Cloud Updates, Maintenance, Bug Fixes, Kernel Updates, Security Updates – two (2) years after the software EOS date.
   • Cloud Updates, Critical Bug & Security Fixes – five (5) years after the software EOS date.
   • Data Availability – five (5) years after the software EOS date.

   *Some exclusions and exceptions may apply.

   Customers may:

   • Renew Cloud on standard available terms up to, but not exceeding, the EOL date five (5) years after EOS.