ChargePoint End-of-Life (EOL) Policy

1. Overview

ChargePoint is committed to delivering reliable, secure, and innovative EV charging hardware, software, and services. As part of the product lifecycle, ChargePoint may formally retire (End of Life) certain hardware models, software offerings, and other products. The purpose of this policy is to provide customers and partners with clear, predictable guidelines regarding product End-of-Life (EOL), including associated timelines and support commitments.

This policy outlines the standard process, notices, timelines, and customer impacts for:

  1. Hardware products
  2. Cloud software subscriptions

2. Definitions

End-of-Life (EOL)

The process by which ChargePoint retires a product or service from active sale, support, and lifecycle management.

End-of-Sale (EOS)

The date after which the product or service is no longer available for new sales (direct or channel).

End-of-Sale & End-of-Life Notice

Formal communication to customers and channel partners announcing the product's retirement timeline.

Last Customer Ship / Activation

Final date by which hardware shipments, software activations, or service activations can be completed following the EOS date.

3. Hardware End-of-Life Policy

  1. Applies To
    • ChargePoint-manufactured charging stations
    • ChargePoint Ready third-party stations
    • Telematics / embedded connectivity devices
  2. Hardware End-of-Life Milestones 
Hardware EOL Timeline -6 Months Day 0 3 Months 2 Years 3 Years 5 Years 10 Years
End of Sale & End of Life Notice              
End of Sale   ×          
Last Customer Ship              
Cloud Updates - Maintenance              
Firmware Updates - Bug Fixes              
Firmware Updates - Critical Security Updates              
Cloud Plan Eligibility              
Cloud Updates - Critical Bug Fixes & Security Updates              
Subscription Support Services Eligibility†              
Cloud Connection, Excluding Feature Updates              
Parts and Labor - Pay Per Use              
EOL - Station is Network Disconnected             ×

  1. ChargePoint will provide, in its sole discretion, the following to customers with impacted hardware after the EOS and EOL Notice: *

    • Last Customer Ship - three (3) months after the hardware EOS date.
    • Cloud Updates, Maintenance - two (2) years after the hardware EOS date.
    • Firmware Updates, Bug Fixes - three (3) years after the hardware EOS date.
    • Firmware Updates, Critical Security Updates - five (5) years after the hardware EOS date.
    • Cloud Updates, Critical Bug Fixes & Security Updates - ten (10) years after the hardware EOS date.
    • Cloud Plan Eligibility - ten (10) years after the hardware EOS date.
    • †Subscription Support Services Eligibility - ten (10) years after the hardware EOS date or ten (10) years after the station's original activation date, whichever is earlier.
    • Cloud Connection, Excluding Feature Updates - ten (10) years after the hardware EOS date.
    • Parts and Labor, Pay Per Use - ten (10) years after the hardware EOS date.

    *Some exclusions and exceptions may apply.

    Customers may:

    • Renew Cloud Plan or Subscription Support Services on standard available terms up to, but not exceeding, the EOL date ten (10) years after EOS in accordance with the eligibility outlined above.
    • Add new Subscription Support Services post-EOS, which will require a retroactive fee.
    • Downgrade existing subscriptions at renewal. Refunds will not be prorated.
    • Purchase parts and labor, quoted accordingly case-by-case, until 10 years after EOS.

4. Cloud Software End-of-Life Policy

  1. Applies To

    All ChargePoint cloud software subscriptions.

  2. Software EOL Milestones
Software EOL Timeline -45 Days Day 0 9 Months 2 Years 3 Years 5 Years
End of Sale & End of Life Notice            
End of Sale   ×        
Availability of New Features   ×        
Last Customer Activation            
Cloud Updates - Maintenance, Bug Fixes, Kernel Updates, Security Updates            
Cloud Updates - Critical Bug Fixes & Security Updates            
Data Availability            
EOL - Cloud SW Disabled, station set to Cloud Suspend & Just Charge mode           ×

  1. ChargePoint, in its sole discretion, will provide the following to customers with impacted software after the EOS and EOL Notice: *

    • Last Customer Activation - nine (9) months after the software EOS date.
    • Cloud Updates, Maintenance, Bug Fixes, Kernel Updates, Security Updates - two (2) years after the software EOS date.
    • Cloud Updates, Critical Bug & Security Fixes - five (5) years after the software EOS date.
    • Data Availability - five (5) years after the software EOS date.

    *Some exclusions and exceptions may apply.

    Customers may:

    • Renew Cloud on standard available terms up to, but not exceeding, the EOL date five (5) years after EOS.