Using Waitlist

How-to

As the popularity of electric vehicles (EVs) increases, the demand to charge also goes up so, there aren’t always open charging spots at the places you need them most. If you find yourself in a situation where every charging spot is being used, like at work, you can easily add yourself to a busy station’s waitlist on the ChargePoint app. This way you get a notification when a station opens up and have the spot reserved for a few minutes while you move your car.

 
 
Tip
If “Join Waitlist” doesn’t show up, there are spots available or Waitlist has not been turned on for those stations.
 
 
Step 1

Get the ChargePoint app, available for iPhone and Android, and log in or sign up.

Sign up or log in screen
 

 
Step 2

Open the app to see the map view of the stations near you and click the pin for the spot where you want to charge.

Map screen
 
 
 
Tip
If charging spots are busy, they show up as blue pins in the app. Available spots are green.
 
 
Step 3

If all the stations where you want to charge are busy, select the grey “Join Waitlist” bar from the map view. Then hit the orange “Join Waitlist” button.

Waitlist button screen
 

 
Step 4

You’ll automatically be added to the waitlist for all stations in the immediate area. The gray bar near the top of your screen will show how many stations you’re in line for.

Map screen
 

 
Step 5

Make sure you’ve turned on notifications (main menu > Account > Notifications) to get an update when a station becomes available.

Settings screen
 

 
Step 6

When you get an alert that “You’re Up!” accept the spot and it will be reserved for you. Only accept the spot if you’re ready to move your car right away because the spot will only be reserved for a short amount of time.

Car Plugged In
 

 
Step 7

If you’re busy, hit “Snooze” to let the next person have the spot and keep your place in line. You can choose how long you want to Snooze. You won’t find out about open spots until that time is up.

Snooze screen
 
 
 
Tip
Some stations only let you hit “Snooze” a certain number of times before you are taken off the Waitlist. Don’t worry, the app will let you know when it’s your last chance to snooze.
 
 
Step 8

If you don’t need a charge anymore, just hit “Leave Waitlist” anytime. Move your EV as soon as you have enough range so others get a turn to charge.

Leave Waitlist screen
 
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