What are the other ways to reach out to support?

• Tap Report a Problem in the stations/port details page to file a station issue.
• Navigate to Current Session > Help to reach the Chatbot if you encounter issues during an ongoing charging session.

When to call instead:

• Time-sensitive incidents (safety, vandalism, station fire).
• Complex billing questions involving multiple sessions or refunds across periods.

Tips:

• The Chatbot is part of the Open Beta program when first released. And the feedback you give in the Chatbot (thumbs up / down) helps us improve the experience.
• If you prefer not to use the Chatbot, the Public Charging FAQ and Contact Us paths remain.
• 24/7 support is available at 1-888-758-4389 or via chargepoint.com/support.