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Why are you applying a pre-authorization charge?

As a provider of EV charging solutions, we help organizations connect with drivers like you who want to charge their vehicles. We do not own and operate charging stations, and we do not charge money...

Why are sessions started without a ChargePoint account being treated differently?

Sessions started by tapping an EMV contactless card will initiate a flat $75 hold because the transaction is authorized without upfront session details available to ChargePoint as a merchant. You can...

How much is the pre-authorization amount for sessions started without a ChargePoint account?

A temporary pre-authorization hold of $75 will be applied when you start a charging session without using your ChargePoint account.

Who can I contact if I have questions or issues?

ChargePoint is always here for you. Call us 24/7 at  1(888)758-4389 or  get help online.

Will I be charged immediately when I open a ChargePoint account?

No. Temporary pre-authorization charges only apply per charging session.

When will the hold amount be released?

Once your charging session ends, we provide your bank with the final cost, and they release any leftover funds. Please note that it might take up to seven business days for your bank to release the...

How much is the hold amount for charging sessions started with a ChargePoint account?

The hold amount is $50 for each AC charging session and $75 for each DC session.

What is a pre-authorization charge?

A pre-authorization charge is a temporary hold placed on your payment method before a charging session begins. It is a part of standard payment processing, used widely to prevent failed credit and...

What devices do ChargePoint stations support?

To avoid issues using the ChargePoint app or setting up devices, make sure your device meets the requirements listed below. Please ensure your ChargePoint app and device operating systems are up to...

Can I reserve a charging station near my local airport?

You can't reserve a station ahead of time. Find an airport charging station by typing "airport" into the search bar in your ChargePoint app. Select the correct airport. Look for the cost of charging...