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Is the ChargePoint app free?

Yes, the ChargePoint app is free to download and use.

Does the ChargePoint app work in every country?

Yes. You can use the ChargePoint app to find available charging stations in any country.

Why do I have to connect before using certain stations?

Stations on the ChargePoint network are independently owned and operated, so each station owner gets to choose who uses their chargers. You may need a connection code to access some stations.

My connection was accepted. Why am I still unable to use a specific station?

It may take some time to process a connection request. Typically, you should be able to use the station within a day of approval.

How long does it take for a connection request to be accepted?

You will typically receive approval for a connection request within a few days. Please contact the station owner with questions.

Where do I get a connection code?

Station owners create their own connection codes and provide them to drivers. ChargePoint cannot provide the codes to customers. If you need a code for a workplace charging station or similar...

Can I auto-join Waitlist?

Waitlist does not support auto-join at this time.

When can I join a Waitlist?

You can join a station’s Waitlist at any time using the ChargePoint app. If Join Waitlist doesn’t appear when you click on a station, Waitlist may not be enabled on that station or the station is...

What happens if someone is blocking my spot at the station?

When it’s your turn in line, accept the spot in the app and click Report a problem, then choose Car is blocking station. We'll put you at the front of the line and offer you the next spot that frees...

How do I leave Waitlist?

If you no longer need a charge when it’s your turn, simply click Leave Waitlist to give up your spot. To leave the Waitlist anytime, open the app, click above the map where it shows how many stations...