Search ChargePoint

Search Results

Displaying 1 - 10 of 502 Results

How do I create a ChargePoint account?

Here's how to sign up for a free ChargePoint account: To sign up for a free ChargePoint account, get the ChargePoint app, or click  here. Fill in the Create account screen with your basic information...

Can I cancel my ChargePoint account?

You can cancel your ChargePoint account at any time through the ChargePoint app or the driver portal. Go to Account, select My Profile and then Delete Account. Any remaining account balance will be...

What can I do with my ChargePoint account?

Creating a ChargePoint account will give you quick and easy access to the world’s leading EV charging network with hundreds of thousands of places to charge, including thousands of stations on roaming...

Why are sessions started without a ChargePoint account being treated differently?

Sessions started by tapping an EMV contactless card will initiate a flat $75 hold because the transaction is authorized without upfront session details available to ChargePoint as a merchant. You can...

Can I use a ChargePoint station without a card or an account?

Yes, you can charge your car without a ChargePoint card. If you arrive at a ChargePoint station without your ChargePoint card, you start a charge at ChargePoint and many roaming partner stations by...

CHARGEPOINT® AS A SERVICE AGREEMENT

How much is the pre-authorization amount for sessions started without a ChargePoint account?

A temporary pre-authorization hold of $75 will be applied when you start a charging session without using your ChargePoint account.

Why am I seeing “You’re not using a ChargePoint account” when I tap my phone on a station?

Make sure you’ve signed in to your ChargePoint account and enabled the Tap to Charge feature. This will resolve the issue.

Will I be charged immediately when I open a ChargePoint account?

No. Temporary pre-authorization charges only apply per charging session.

How much is the hold amount for charging sessions started with a ChargePoint account?

The hold amount is $50 for each AC charging session and $75 for each DC session.