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How do I set up automatic home energy reimbursement with my custom charging package?

If your EV charging package includes home energy reimbursement, it’s easy to set it up in the app. After your home charger is installed and activated, just enter your bank details and utility price in...

How do I switch between business or personal charging in the ChargePoint app?

If your EV charging package includes paid public charging for business purposes, you can select whether a charging session is for business or personal purposes. Your provider will automatically cover...

How do I check my ChargePoint charging activity?

Here’s how to check your charging activity: Open the ChargePoint app. Open the main menu. Select Charging Activity to see all your ChargePoint charging activity. Check out your activity based on cost...

How do I get a refund?

If you feel you’ve been charged in error or would like your account balance refunded, please contact support.

How do I charge at a roaming network partner station?

Roaming stations are public stations operated by third-party networks that have partnered with us to make EV charging a seamless experience. Each roaming partner decides how the charging experience...

How do I find charging stations with the ChargePoint app?

The easiest way to find an available charging station is through the ChargePoint app or our charging map. Here’s how to find a place to charge: With the ChargePoint app or our charging map, sign up or...

What are the different public EV charging connector types?

North America The North American standard connector for AC charging is a single-phase Type 1 plug, typically using the SAE J1772 connector. There are three types of DC plugs available: SAE combo (CSS1...

How do I save a Waitlist?

You can save certain stations to a Waitlist if you want to get in line for those stations on a regular basis. Log in into your account through the driver portal. Open the Waitlist tab, choose Create...

What are the different charging types and speeds available?

Level 1 and level 2 charging An AC charging station delivers alternating current electric power to your car, which the car then converts to DC, or battery, power using an onboard converter. With Level...