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Senior Software Engineer

Team ChargePoint

Inside ChargePoint

Salesloft “Drift” Chatbot Breach – ChargePoint’s Response and Next Steps

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Why are sessions started without a ChargePoint account being treated differently?

Sessions started by tapping an EMV contactless card will initiate a flat $75 hold because the transaction is authorized without upfront session details available to ChargePoint as a merchant. You can...

How much is the pre-authorization hold amount for sessions started without a ChargePoint account?

A temporary pre-authorization hold of $50 will be applied when you start a charging session without using your ChargePoint account.

Who can I contact if I have questions or issues?

ChargePoint is always here for you. Call us 24/7 at  1(888)758-4389 or  get help online.

Will hold be applied when I open a ChargePoint account?

No. Temporary pre-authorization holds only apply per charging session.

When will the hold amount be released?

Once your charging session ends, we provide your bank with the final cost, and they release any leftover funds. Please note that it might take up to seven business days for your bank to release the...

How much is the hold amount for charging sessions started with a ChargePoint account?

The hold amount is $25 for each AC charging session and $50 for each DC station.

What is a pre-authorization hold?

A pre-authorization hold is a temporary hold placed on your payment method before a charging session begins. It is a part of standard payment processing, used widely to prevent failed credit and debit...