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If I have a company-provided EV, how will I know if I have received my reimbursement?

If you have added a bank account in the ChargePoint app, you will receive an automatic direct payment to that account. The payment is made at the beginning of each month, and you can check your bank...

Who pays for charging my company car in public?

If your workplace charging policy includes paid public charging for business purposes, your provider will cover the cost for business charging, and you’ll pay for any personal charging. Please select...

What payment methods can I use?

ChargePoint accepts credit or debit cards, PayPal, Apple Wallet and Google Pay. Update your payment info anytime in Account > Payment.

How much will it cost to charge my car? Who sets prices for charging?

Stations on the ChargePoint network are independently owned, and each station owner or roaming partner decides how much it costs to use their stations. ChargePoint processes the payment for paid...

How do I report a ChargePoint station that is not working properly?

Thank you so much for letting us know of any issues with a ChargePoint station. Drivers like you are an essential part of the ChargePoint community. Here’s how to report a problem with a station: If...

How can I tell if my connection request has been approved or denied?

Check Account > Connections in the ChargePoint app to see if your connection is active (approved). You will also receive an email notification.

What happens if someone is blocking my spot at the station?

When it’s your turn in line, accept the spot in the app and click Report a problem, then choose Car is blocking station. We'll put you at the front of the line and offer you the next spot that frees...

What happens if I don’t respond when it's my turn?

If you don’t respond when it’s your turn in line, you'll be automatically snoozed and the next person in line will be offered the spot. Each station owner sets the number of times a driver can snooze...