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What is a pre-authorization charge?

A pre-authorization charge is a temporary hold placed on your payment method before a charging session begins. It is a part of standard payment processing, used widely to prevent failed credit and...

FAQ 9/12/2025

What can I do if all charging spots are busy?

If every charging spot is in use, don’t worry, you have options. Sometimes you arrive somewhere — like work, a shopping center or the supermarket — and all the charging spots are being used by other...

FAQ 3/21/2023

How do I get a ChargePoint card?

Request a free ChargePoint card online or in the ChargePoint app. The card should arrive within a few weeks. Once it arrives, you must log in to your account and activate your card.

FAQ 3/28/2023

How do I use filters in the ChargePoint App?

Here’s how to use filters to find the EV charging spots you need: Open the ChargePoint app, or the charging map, which will show your location so you can easily find charging spots near you. From the...

FAQ 7/24/2023

Who pays for charging my company car in public?

If your workplace charging policy includes paid public charging for business purposes, your provider will cover the cost for business charging, and you’ll pay for any personal charging. Please select...

FAQ 3/28/2023

What payment methods can I use?

ChargePoint accepts credit or debit cards, PayPal, Apple Wallet and Google Pay. Update your payment info anytime in Account > Payment.

FAQ 3/28/2023