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Where do I find my order number?

This will be given to your fleet manager or the HR representative in charge of your company car scheme when your vehicle has an estimated delivery date.

What is included in my EV lease package?

Each custom package is different. You may receive a home charging station as well as an installation package and support. You may also get home and public charging reimbursement depending on the...

Why is my payment info requested as part of the sign-up process?

Your credit card details are used to pay for personal charging sessions that are not covered by your employer’s reimbursement policy. Your employer will specify what charging you are reimbursed for...

Why would a station show “Restricted Access”?

Station owners can set a station to Restricted Access if it’s not accessible to all drivers. For example, a station might be reserved for use by customers or employees only or located behind a gate or...

I just got an alert that says, “Your vehicle is drawing very little power and may be fully charged.” What does it mean?

This notification indicates that your EV is almost fully charged. Check the ChargePoint app for more details on your charging session.

How do I stop a charging session?

You can stop a charge on most ChargePoint stations by clicking Stop Charge from the station details in the ChargePoint app.

What do the colors and pin shapes mean on the map of charging stations in the app?

If a charging spot is available, it is shown as green. If the spot is in use, it is shown as blue. If the status is out of service or closed, it is shown as gray. Round pins indicate Level 2 AC...

What are the circles on the map for?

The number in the circle indicates the total number of charging spots in an area. The colors show the breakdown of charging spots by status (green means available, blue means in use and gray means...

Does ChargePoint work with Android Auto?

Yes. Simply connect your Android phone to your vehicle to access the ChargePoint app from your Android Auto display and get information about charging spots or even start a charge from your car.

Does ChargePoint work with Apple CarPlay?

Yes, the ChargePoint app is compatible with Apple CarPlay. Learn how to use CarPlay with ChargePoint in this short video.