Search ChargePoint

Search Results

Displaying 21 - 30 of 166 Results

What can I do if all charging spots are busy?

If every charging spot is in use, don’t worry, you have options. Sometimes you arrive somewhere — like work, a shopping center or the supermarket — and all the charging spots are being used by other...

What is a pre-authorization charge?

A pre-authorization charge is a temporary hold placed on your payment method before a charging session begins. It is a part of standard payment processing, used widely to prevent failed credit and...

How do I get a ChargePoint card?

Request a free ChargePoint card online or in the ChargePoint app. The card should arrive within a few weeks. Once it arrives, you must log in to your account and activate your card.

Pricing & Service Fee FAQ

How do I use filters in the ChargePoint App?

Here’s how to use filters to find the EV charging spots you need: Open the ChargePoint app, or the charging map, which will show your location so you can easily find charging spots near you. From the...

If I have a company-provided EV, how will I know if I have received my reimbursement?

If you have added a bank account in the ChargePoint app, you will receive an automatic direct payment to that account. The payment is made at the beginning of each month, and you can check your bank...

Who pays for charging my company car in public?

If your workplace charging policy includes paid public charging for business purposes, your provider will cover the cost for business charging, and you’ll pay for any personal charging. Please select...

What payment methods can I use?

ChargePoint accepts credit or debit cards, PayPal, Apple Wallet and Google Pay. Update your payment info anytime in Account > Payment.

How much will it cost to charge my car? Who sets prices for charging?

Stations on the ChargePoint network are independently owned, and each station owner or roaming partner decides how much it costs to use their stations. ChargePoint processes the payment for paid...

How do I report a ChargePoint station that is not working properly?

Thank you so much for letting us know of any issues with a ChargePoint station. Drivers like you are an essential part of the ChargePoint community. Here’s how to report a problem with a station: If...