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Why are you applying a pre-authorization charge?

As a provider of EV charging solutions, we help organizations connect with drivers like you who want to charge their vehicles. We do not own and operate charging stations, and we do not charge money...

Transit Account Executive

Channel Account Manager

Who can I contact if I have questions or issues?

ChargePoint is always here for you. Call us 24/7 at  1(888)758-4389 or  get help online.

When will the hold amount be released?

Once your charging session ends, we provide your bank with the final cost, and they release any leftover funds. Please note that it might take up to seven business days for your bank to release the...

Why am I asked to enter my car type as part of the sign-up process?

Entering your car model helps us estimate your range and gives you notifications accordingly. It does not influence or change the way you charge in any way. If your car model is not listed, please...

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Why are you applying a pre-authorization charge?

Transit Account Executive

Channel Account Manager

Who can I contact if I have questions or issues?

When will the hold amount be released?

Why am I asked to enter my car type as part of the sign-up process?

Thank you for submitting your ChargePoint Home order!

Charging the Future: EV Charging Innovation

ChargePoint driver portal tour

SMS Notifications Rollback FAQ