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How do I leave Waitlist?

If you no longer need a charge when it’s your turn, simply click Leave Waitlist to give up your spot. To leave the Waitlist anytime, open the app, click above the map where it shows how many stations...

What happens if I don’t respond when it's my turn?

If you don’t respond when it’s your turn in line, you'll be automatically snoozed and the next person in line will be offered the spot. Each station owner sets the number of times a driver can snooze...

How do I start a charging session at a ChargePoint station without a screen?

If you are at a ChargePoint station with an orange faceplate without a screen, you can start a charging session a few different ways. If the station has a QR code: In North America, you can start a...

What are the different charging types and speeds available?

Level 1 and level 2 charging An AC charging station delivers alternating current electric power to your car, which the car then converts to DC, or battery, power using an onboard converter. With Level...

What are the pricing policies and fees I should be aware of?

Stations managed with the ChargePoint Platform are independently owned, and each station owner or roaming partner decides how much it costs to use their stations. ChargePoint processes the payment for...

Can I get an invoice or receipt for my charging session?

There are five ways to get a receipt or invoice from your ChargePoint account for your charging session: If you charged at a station with your ChargePoint driver account using Tap to Charge, your...

How do I start a charging session or use Tap to Charge at a ChargePoint station?

There are three ways to start a charging session at a ChargePoint station: Tap to Charge is available in North America. With the ChargePoint app installed, you can start a charging session on a...

What can I do if all charging spots are busy?

If every charging spot is in use, don’t worry, you have options. Sometimes you arrive somewhere — like work, a shopping center or the supermarket — and all the charging spots are being used by other...

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Salesloft “Drift” Chatbot Breach – ChargePoint’s Response and Next Steps

EV charging glossary

We know EV terms can get nitty-gritty really quickly – and the EV revolution is rapidly introducing more. We've put together this glossary so you can read up on the most common EV terms: AC charging...