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How do I get a refund?

If you feel you’ve been charged in error or would like your account balance refunded, please contact support.

How do I charge at a roaming network partner station?

Roaming stations are public stations operated by third-party networks that have partnered with us to make EV charging a seamless experience. Each roaming partner decides how the charging experience...

How do I find charging stations with the ChargePoint app?

The easiest way to find an available charging station is through the ChargePoint app or our charging map. Here’s how to find a place to charge: With the ChargePoint app or our charging map, sign up or...

Where do I get a connection code?

Station owners create their own connection codes and provide them to drivers. ChargePoint cannot provide the codes to customers. If you need a code for a workplace charging station or similar...

How do I save a Waitlist?

You can save certain stations to a Waitlist if you want to get in line for those stations on a regular basis. Log in into your account through the driver portal. Open the Waitlist tab, choose Create...

What are the pricing policies and fees I should be aware of?

Stations managed with the ChargePoint Platform are independently owned, and each station owner or roaming partner decides how much it costs to use their stations. ChargePoint processes the payment for...

Search ChargePoint

How do I get a refund?

How do I charge at a roaming network partner station?

How do I find charging stations with the ChargePoint app?

Where do I get a connection code?

How do I save a Waitlist?

What are the pricing policies and fees I should be aware of?

ChargePoint Training & Certification program Frequently asked questions

Updates to Greenhouse Gas Emissions Savings Report

Honda Clarity DDK

Valet FAQ