How can I get the connector unstuck on my electric vehicle's charging port?

Keep in mind:

• The connector doesn’t latch on to the vehicle; the vehicle latches on to the connector.
• Never force the connector. It can damage the port or cable. 

Follow these steps:

1. Stop the charging session with the app or the station’s stop button.
2. Unlock your vehicle and make sure its transmission is in “park”.
3. Take your car key fob and press the unlock button 5 times consecutively. Check if the connector has been released.
4. If it is still stuck, toggle lock and unlock on the key fob 3 times. Check if the connector has been released.
5. If the connector remains stuck, use your vehicle’s owner’s manual to find and use the manual release button.
6. Still unable to release the connector?

• Contact your vehicle’s customer service.
• Call ChargePoint Customer Support at 1-888-758-4389