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How to change your payment option in the ChargePoint app

How do I find and start a charging session with my rental EV?

The ChargePoint app allows you to find, charge and pay for charging all from one place, making renting an EV easy to navigate. Use the ChargePoint app to sign up or log into your account. Tip: If you...

How do I set up automatic home energy reimbursement with my custom charging package?

If your EV charging package includes home energy reimbursement, it’s easy to set it up in the app. After your home charger is installed and activated, just enter your bank details and utility price in...

How do I switch between business or personal charging in the ChargePoint app?

If your EV charging package includes paid public charging for business purposes, you can select whether a charging session is for business or personal purposes. Your provider will automatically cover...

How do I check my ChargePoint charging activity?

Here’s how to check your charging activity: Open the ChargePoint app. Open the main menu. Select Charging Activity to see all your ChargePoint charging activity. Check out your activity based on cost...

How do I get a refund?

If you feel you’ve been charged in error or would like your account balance refunded, please contact support.

How do I charge at a roaming network partner station?

Roaming stations are public stations operated by third-party networks that have partnered with us to make EV charging a seamless experience. Each roaming partner decides how the charging experience...

How do I find charging stations with the ChargePoint app?

The easiest way to find an available charging station is through the ChargePoint app or our charging map. Here’s how to find a place to charge: With the ChargePoint app or our charging map, sign up or...