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Why is my payment info requested as part of the sign-up process?

Your credit card details are used to pay for personal charging sessions that are not covered by your employer’s reimbursement policy. Your employer will specify what charging you are reimbursed for...

How do I change my payment option?

ChargePoint offers drivers in the United States the option to pay after each charge or carry an account balance and use auto-reload. It’s easy to update your preference in the ChargePoint app. Here’s...

How do I start a charging session or use Tap to Charge at a ChargePoint station?

There are three ways to start a charging session at a ChargePoint station: Tap to Charge is available in North America. With the ChargePoint app installed, you can start a charging session on a...

Can I get an invoice or receipt for my charging session?

There are five ways to get a receipt or invoice from your ChargePoint account for your charging session: If you charged at a station with your ChargePoint driver account using Tap to Charge, your...

How do I activate a ChargePoint card?

To activate a new ChargePoint card from the ChargePoint app, go to Account and select Manage Cards. Choose Activate card. Make sure you have your ChargePoint card on hand to enter the serial number...

How do I start a charging session at a ChargePoint station without a screen?

If you are at a ChargePoint station with an orange faceplate without a screen, you can start a charging session a few different ways. If the station has a QR code: In North America, you can start a...

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What is a pre-authorization charge?

A pre-authorization charge is a temporary hold placed on your payment method before a charging session begins. It is a part of standard payment processing, used widely to prevent failed credit and...

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What if I lose my ChargePoint card or need new cards?

You can order additional replacement cards. In the ChargePoint app, just go to Account, select Manage Cards and then click Get Card. In the driver portal, go to Account, select Manage Cards and then...