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How much will it cost to charge my car? Who sets prices for charging?

Stations on the ChargePoint network are independently owned, and each station owner or roaming partner decides how much it costs to use their stations. ChargePoint processes the payment for paid...

How do I report a ChargePoint station that is not working properly?

Thank you so much for letting us know of any issues with a ChargePoint station. Drivers like you are an essential part of the ChargePoint community. Here’s how to report a problem with a station: If...

How can I tell if my connection request has been approved or denied?

Check Account > Connections in the ChargePoint app to see if your connection is active (approved). You will also receive an email notification.

Pricing & Service Fee FAQ

How to change your payment option in the ChargePoint app

Waitlist FAQ

General ChargePoint Home FAQs

How do I set up automatic home energy reimbursement with my custom charging package?

If your EV charging package includes home energy reimbursement, it’s easy to set it up in the app. After your home charger is installed and activated, just enter your bank details and utility price in...

How do I switch between business or personal charging in the ChargePoint app?

If your EV charging package includes paid public charging for business purposes, you can select whether a charging session is for business or personal purposes. Your provider will automatically cover...

How do I check my ChargePoint charging activity?

Here’s how to check your charging activity: Open the ChargePoint app. Open the main menu. Select Charging Activity to see all your ChargePoint charging activity. Check out your activity based on cost...