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How can I tell if my connection request has been approved or denied?

Check Account > Connections in the ChargePoint app to see if your connection is active (approved). You will also receive an email notification.

General ChargePoint Home FAQs

How to change your payment option in the ChargePoint app

Why are you applying a pre-authorization charge?

As a provider of EV charging solutions, we help organizations connect with drivers like you who want to charge their vehicles. We do not own and operate charging stations, and we do not charge money...

Waitlist FAQ

Voyager Fleet Card Integration FAQ

Pay for EV fleet charging with WEX and ChargePoint

Richard Mohr

EV Charging Innovation

Fleets will be able to manage and track all fueling costs in one place with a WEX account

How do I find and start a charging session with my rental EV?

The ChargePoint app allows you to find, charge and pay for charging all from one place, making renting an EV easy to navigate. Use the ChargePoint app to sign up or log into your account. Tip: If you...

How do I set up automatic home energy reimbursement with my custom charging package?

If your EV charging package includes home energy reimbursement, it’s easy to set it up in the app. After your home charger is installed and activated, just enter your bank details and utility price in...

How do I switch between business or personal charging in the ChargePoint app?

If your EV charging package includes paid public charging for business purposes, you can select whether a charging session is for business or personal purposes. Your provider will automatically cover...