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When will the hold amount be released?

Once your charging session ends, we provide your bank with the final cost, and they release any leftover funds. Please note that it might take up to seven business days for your bank to release the...

Why am I asked to enter my car type as part of the sign-up process?

Entering your car model helps us estimate your range and gives you notifications accordingly. It does not influence or change the way you charge in any way. If your car model is not listed, please...

How long does it take for a connection request to be accepted?

You will typically receive approval for a connection request within a few days. Please contact the station owner with questions.

What happens if I don’t respond when it's my turn?

If you don’t respond when it’s your turn in line, you'll be automatically snoozed and the next person in line will be offered the spot. Each station owner sets the number of times a driver can snooze...