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Senior Software Engineer

Team ChargePoint

Inside ChargePoint

Salesloft “Drift” Chatbot Breach – ChargePoint’s Response and Next Steps

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Why are sessions started without a ChargePoint account being treated differently?

Sessions started without a ChargePoint account are more vulnerable to misuse because they don’t require a registered user. The pre-authorization process ensures the charging network remains secure and...

How much is the pre-authorization amount for sessions started without a ChargePoint account?

A temporary pre-authorization hold of $75 will be applied when you start a charging session with a credit or debit card.

Who can I contact if I have questions or issues?

ChargePoint is always here for you. Call us 24/7 at  1(888)758-4389 or  get help online.

Why can I no longer start multiple charging sessions at once?

To prevent misuse, new drivers will be temporarily limited to one charging session at a time during their first 30 days. This helps keep the system secure for all users.

Will I be charged immediately when I open a ChargePoint account?

No. Temporary pre-authorization charges only apply per charging session.

When will the hold amount be released?

Pre-authorization charges are typically released by ChargePoint within 24 hours. Please note that it might take up to 7 days for your bank to reflect this release. If it has not been reversed after...

How much is the hold amount for charging sessions started with a ChargePoint account?

The hold amount is $50 for each AC charging session and $75 for each DC session.