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How do I start a charging session or use Tap to Charge at a ChargePoint station?

There are three ways to start a charging session at a ChargePoint station: Tap to Charge is available in North America. With the ChargePoint app installed, you can start a charging session on a...

Can I get an invoice or receipt for my charging session?

There are five ways to get a receipt or invoice from your ChargePoint account for your charging session: If you charged at a station with your ChargePoint driver account using Tap to Charge, your...

How do I activate a ChargePoint card?

To activate a new ChargePoint card from the ChargePoint app, go to Account and select Manage Cards. Choose Activate card. Make sure you have your ChargePoint card on hand to enter the serial number...

How do I start a charging session at a ChargePoint station without a screen?

If you are at a ChargePoint station with an orange faceplate without a screen, you can start a charging session a few different ways. If the station has a QR code: In North America, you can start a...

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What if I lose my ChargePoint card or need new cards?

You can order additional replacement cards. In the ChargePoint app, just go to Account, select Manage Cards and then click Get Card. In the driver portal, go to Account, select Manage Cards and then...

How do I set up notifications in the ChargePoint app?

Here’s how to set up notifications: Open the ChargePoint app. If you’re signing up for the first time, customize your notification preferences during account setup. If you already have an account but...

How do I pay for charging?

When you sign up for a free ChargePoint account, you provide your payment details (credit card, Apple Pay, Google Pay or PayPal) or pay via roaming agreements with other charging network apps and RFID...

What are ChargePoint Connections and how do I connect to a station?

Some stations require you to establish a connection to use them or offer special deals (like free or cheap charging) to drivers who connect to them. This might happen at workplaces, apartments, condos...

What is a pre-authorization charge?

A pre-authorization charge is a temporary hold placed on your payment method before a charging session begins. It is a part of standard payment processing, used widely to prevent failed credit and...