Tap Report a Problem in the stations/port details page to file a station issue. Navigate to Current Session > Help to reach the Chatbot if you encounter issues during an ongoing charging session. When...
Follow the instructions below to access and use the chatbot: The chatbot is visible in Chargers, Station Details, Account and Help tabs. Type your question, or pick a suggested topic from the list...
The redesigned ChargePoint app includes a dedicated Help. In addition to that, we have an in-app Chatbot that gives guided answers to commonly asked driver questions without having to leaving the app...
To view station photos, complete the following steps: Open the ChargePoint app and locate the station you want to review. Navigate to the port you want to access and tap View Photos to see all the...
Tax rules vary region by region. On ChargePoint stations, when tax is applied to the price, it will be indicated on the charger’s pricing display and on the receipt. ChargePoint cannot control how...
If using a ChargePoint account, you can see pricing: On the station screen (where available) In the ChargePoint app Through the ChargePoint driver portal If using a third-party app, check that app for...
Some sessions initiated through other networks are processed through third-party intermediaries, which may result in additional costs. Some networks may offer different rates based on membership or...
Use a ChargePoint account to receive approximately 50% off the service fee. Start a session and authenticate via the ChargePoint app, RFID card, or vehicle-integrated authentication. If using third...
Certain paid charging sessions generate a service fee that helps us provide a reliable, high-quality experience as the EV ecosystem grows by enabling us to: Improve station reliability and fund...
Keep in mind: The connector doesn’t latch on to the vehicle; the vehicle latches on to the connector. Never force the connector. It can damage the port or cable. Follow these steps: Stop the charging...
