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Team ChargePoint

EV Life

5 Things to Consider When Buying a Used EV

Where can I see the exact price before charging?

If using a ChargePoint account, you can see pricing: On the station screen (where available) In the ChargePoint app Through the ChargePoint driver portal If using a third-party app, check that app for...

Which sessions will it apply to?

The new Service Fee will apply to paid charging and will not have any impact on: Home Flex charging, sessions completed through connection programs, including charging at workplaces and multifamily...

How do I find and start a charging session with my rental EV?

The ChargePoint app allows you to find, charge and pay for charging all from one place, making renting an EV easy to navigate. Use the ChargePoint app to sign up or log into your account. Tip: If you...

Do ChargePoint stations offer the NACS connector?

Yes. ChargePoint is committed to delivering the best charging experience possible to drivers of all EV makes and models. We offer many stations with optional NACS connectors. As ChargePoint generally...

How do I set up automatic home energy reimbursement with my custom charging package?

If your EV charging package includes home energy reimbursement, it’s easy to set it up in the app. After your home charger is installed and activated, just enter your bank details and utility price in...

How do I switch between business or personal charging in the ChargePoint app?

If your EV charging package includes paid public charging for business purposes, you can select whether a charging session is for business or personal purposes. Your provider will automatically cover...

How do I use Siri with the ChargePoint app?

iPhone users can add the Siri shortcut in the ChargePoint  app. Here’s how to set up Siri: Open the ChargePoint app. Add the Siri shortcut by pressing the Add to Siri button when searching for a...

How do I check my ChargePoint charging activity?

Here’s how to check your charging activity: Open the ChargePoint app. Open the main menu. Select Charging Activity to see all your ChargePoint charging activity. Check out your activity based on cost...

How do I get a refund?

If you feel you’ve been charged in error or would like your account balance refunded, please contact support.