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Complimentary Charging from Toyota FAQs

What can I do if all charging spots are busy?

If every charging spot is in use, don’t worry, you have options. Sometimes you arrive somewhere — like work, a shopping center or the supermarket — and all the charging spots are being used by other...

How do I get a ChargePoint card?

Request a free ChargePoint card online or in the ChargePoint app. The card should arrive within a few weeks. Once it arrives, you must log in to your account and activate your card.

Voyager Fleet Card Integration FAQ

What is the service fee?

Starting in March, we will begin rolling out a Service Fee on certain paid charging sessions. This helps us provide a reliable, high-quality experience as the EV ecosystem grows by enabling us to...

How do I use filters in the ChargePoint App?

Here’s how to use filters to find the EV charging spots you need: Open the ChargePoint app, or the charging map, which will show your location so you can easily find charging spots near you. From the...

If I have a company-provided EV, how will I know if I have received my reimbursement?

If you have added a bank account in the ChargePoint app, you will receive an automatic direct payment to that account. The payment is made at the beginning of each month, and you can check your bank...

Who pays for charging my company car in public?

If your workplace charging policy includes paid public charging for business purposes, your provider will cover the cost for business charging, and you’ll pay for any personal charging. Please select...

What payment methods can I use?

ChargePoint accepts credit or debit cards, PayPal, Apple Wallet and Google Pay. Note that new drivers cannot add their digital wallet as a payment method for the first 90 days. Update your payment...

How much will it cost to charge my car? Who sets prices for charging?

Stations on the ChargePoint network are independently owned, and each station owner or roaming partner decides how much it costs to use their stations. ChargePoint processes the payment for paid...