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How do I report a ChargePoint station that is not working properly?

Thank you so much for letting us know of any issues with a ChargePoint station. Drivers like you are an essential part of the ChargePoint community. Here’s how to report a problem with a station: If...

How can I tell if my connection request has been approved or denied?

Check Account > Connections in the ChargePoint app to see if your connection is active (approved). You will also receive an email notification.

General ChargePoint Home FAQs

How to change your payment option in the ChargePoint app

Waitlist FAQ

Pay for EV fleet charging with WEX and ChargePoint

Richard Mohr

EV Charging Innovation

Fleets will be able to manage and track all fueling costs in one place with a WEX account

Where can I see the exact price before charging?

If using a ChargePoint account, you can see pricing: On the station screen (where available) In the ChargePoint app Through the ChargePoint driver portal If using a third-party app, check that app for...

Which sessions will it apply to?

The new Service Fee will apply to paid charging and will not have any impact on: Home Flex charging, sessions completed through connection programs, including charging at workplaces and multifamily...

How do I find and start a charging session with my rental EV?

The ChargePoint app allows you to find, charge and pay for charging all from one place, making renting an EV easy to navigate. Use the ChargePoint app to sign up or log into your account. Tip: If you...

How do I set up automatic home energy reimbursement with my custom charging package?

If your EV charging package includes home energy reimbursement, it’s easy to set it up in the app. After your home charger is installed and activated, just enter your bank details and utility price in...